Save up to £300 with 1,2,3 Sofology

Sofology Customer Charter & Terms is owned and operated by Sofology Limited. All intellectual property rights, including copyright, for the content displayed on this website belong to Sofology Limited.

Save up to £300 with 1,2,3 Sofology promotion

This offer is provided by Sofology Limited (company no. 1778734) whose registered office is at Golborne Point, Ashton Road, Golborne, Warrington, WA3 3UL (“we/us”).

Subject to availability while stocks last and subject to the terms and conditions below (the “Terms”), we shall offer a £100, £200 or £300 reduction on a first come, first served basis to customers who purchase full-priced items in store or via the direct sales line (The Offer).

These Terms are subject to our general terms and conditions and to our privacy policy. By participating in the Offer you agree that you have read, and agree to, these Terms. We reserve the right to terminate, withdraw, update or amend the Offer and these Terms from time to time. We will provide as much notice as reasonably possible for any such termination, withdrawal, update or amendment, which shall be advertised on our websites and in our stores.


To participate in the Offer you must:

The Offer is valid from 9am on Friday 15 January and closes on Sunday 14 February 2016 at 8pm in store. Orders placed in store must be during store opening times. Please check our website for details of store opening times.

The Offer is applicable to the total value of your order, including any additional products purchased such as Sofashield, care kits and delivery charges.

Orders are subject to normal delivery radius rules and will incur full delivery charge.


  1. The Offer can only be redeemed at the time of order and cannot be applied at any other time.
  2. The Offer can only be used on a minimum order value of £1,000.
  3. £100, £200 or £300 reduction applies to the total order value not the individual item(s).
  4. The total order value cannot be split into separate transactions.
  5. The Offer is capped at a maximum saving of £300 when you spend over £3000.
  6. The Offer cannot be refunded and is non-negotiable.
  7. Employees of the promoter and their immediate family are excluded from this Offer.
  8. Invalid or incomplete orders will be excluded from this Offer.
  9. The Offer cannot be used in conjunction with any other offer provided by Sofology Limited

Personal Data

  1. Personal details provided to us in relation to this Offer will be processed and used in accordance with our Privacy Policy which is a part of these Terms. Please read this carefully before proceeding. These can be found on our website at for more details.
  2. Full details of how your personal details may be used is set out in our Privacy Policy. By participating in the Offer, you consent to such processing and you warrant that all data provided by you is accurate.
  3. We are committed to the safety and integrity of proper use of your personal details and we use technical and organisation security measures to protect any personal details under our control.


You acknowledge and agree that we will have no liability for any incorrect information provided.

We shall not be liable for any loss, damage, injury or disappointment whatsoever which may be suffered by you (including without limitation direct, indirect, special or consequential losses) as a result of or in connection with or arising out of or as a result of the Offer except for any liability which cannot be excluded by law. Nothing shall exclude our liability for death or personal injury resulting from our negligence or for fraud.

We make no warranties in relation to the Offer and any implied warranties are excluded to the fullest extent permitted by law. Nothing in these Terms shall affect your statutory rights.


All intellectual property rights, including copyright, existing in and in relation to the Offer and any content, characters or trading names used or associated with the Offer belong to Sofology Limited.

These Terms apply between you and us. Unless expressly stated no other person may benefit or rely on these Terms. Any rights under the Contracts (Rights of Third Parties) Act 1999 are excluded to the fullest extent permitted by law.

We reserve the right to vary these Terms from time to time. Such variations shall be notified on our website or in store or otherwise notified to you using any contact details provided with any order.

If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Terms, and the validity and enforceability of the other provisions of this agreement shall not be affected. Where possible, if a provision of these Terms (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

The Offer and these Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the courts of England.

Contact us

Registered office: Golborne Point, Ashton Road, Golborne, WA3 3UL. Registered in England Company No: 1778734 (England and Wales).

To order by phone, please use 0800 140 40 40
For online enquiries, please use the contact us form.
For customer service, please use 03444 81 81 81

Your non-cancellable order

When placing your order, we will take you through your selected products and services in detail, giving you all the information required, including maintenance and care information.

All details, items and colours will be thoroughly checked, verified and you will be asked to confirm the order.
In confirming your order, you agree that the order and its contents are correct.

Once completed, your order forms part of a legally binding contract, which cannot be cancelled without charge.

Making payment


To place an order requires a deposit to the value of 10% of the order value, or £100, whichever is greater, unless payment is by a qualifying low deposit finance agreement.

Goods will remain the property of the company until such time as payment is made in full or where an approved and executed finance agreement is in place and delivery has been made.

Finance agreements

All finance is subject to status.
We will make an application on your behalf through one or more finance providers at the point of order. The finance provider will complete all necessary credit checks on the applicant and return an approved or failed status.
Sofology have no influence of the status returned.

Orders will be placed for manufacture and/or stock goods allocated only after payment is approved.
Some agreements will be delayed in decision making while status is checked, this is called referral.

Once approved, your credit agreement forms part of a linked and legally binding contract even when the agreement is without a deposit.
This means that by entering into such an agreement, you are obliged to pay the specified amount as detailed on your finance agreement.

Transferring orders from cash or credit card payment onto finance after the date of purchase will only be possible at the discretion of Sofology and is subject to status and approval.

Buy now, Pay later

This is a form of credit agreement where a deposit is paid and the balance can be paid in full later. We operate this with up to a 12 month payment holiday.

These agreements carry a requirement to pay before the due date in full to the provider or will automatically result in an interest bearing credit agreement thereafter.

If paid before the payment holiday expires, these agreements carry no interest charges whatsoever.

There may be a minimum value below which finance cannot be provided.
This will be provider specific and can vary from time to time.

Delivery to an address other than that of the cardholder or collection from a distribution centre

Where a finance agreement is in place for full or part payment of the order, identification and electronic signature must be supplied prior to delivery.
We are unable to deliver to an address other than that of the card holder and/or the address noted on any finance agreement where the relevant documents have not been supplied in person at the store.

For delivery to an address other than that of the cardholder, all outstanding balances must be paid by either cash or secure chip and pin.

Not all finance providers support the option of delivery to an address other than that on the agreement.
This may limit your options in obtaining credit.

What if you make a mistake or wish to change your order?

Change of order pre delivery

We often find that our customers need to amend or confirm combinations and colours after placing their initial order. Amending your order is a free of charge option that is only possible within 48 hours of purchase.
Please contact your original store of purchase to effect such changes.

After 48 hours, there will be a cancellation/administration charge of 30% for each item that you wish to change on your order.
This cost covers any charges incurred by Sofology for processing, transporting, restocking and/or manufacturing costs with the suppliers.

Please see the 'Cancellation' section for further information on cancellation charges.

What if it won't fit?

Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always your final responsibility to ensure that your new furniture will fit into your home.

If we are unable to deliver your furniture but access is viable, we will normally attempt a second delivery with a different delivery team completely free of charge to you. This is because often there are several ways to approach the installation and every delivery team is different.

In the infrequent cases where it is not possible to install all or selected items of furniture, we will endeavour to find a solution to exchange the order for furniture that will install more easily at minimal charge.
All cases are with dealt with on a case by case basis and at the discretion of Sofology in the hope of finding an alternative to the cancellation of the order.

Please see the 'Cancellation' section for further information on cancellation charges.

Goods that are unsuitable on delivery

In an effort to avoid such situations, the Sofology team support our customers at the point of sale to assist you in choosing appropriate products based on information provided, followed by your verification and confirmation of the order.

Once an order is raised and confirmed by you the customer, the specific goods are allocated/released to our suppliers to enter manufacture.
As such, the suitability of the product is your full and complete responsibility once confirmed at the point of order.

If you deem that your goods are unsuitable for any reason, your order will become subject to the rules for cancellation.

Please see the 'Cancellation' section for further information on cancellation charges.

Web or telephone orders where goods have not been inspected in store are subject to distance selling rules.
See "web orders and distance selling regulations" for details.

Web orders and distance selling regulations

The following applies only to orders placed online, by mail order or by telephone on the web, for items not inspected in one of our retail stores.

Orders considered to fall under the distance selling regulations are subject to a 14 day return or exchange right. This must be requested in writing in the period immediately following the day of delivery.
This period is to help you to inspect the goods and correct any wrong choices made without having the benefit of seeing the furniture prior to purchase.
As such, it is not a period where you can make normal use of that furniture and impact it’s condition.
Until returned, the furniture is under your ownership and it will be your responsibility to maintain and protect it, keeping it “as new” condition.
Failure to return goods in perfect condition may result in additional charges.
We recommend that goods are kept and returned in the appropriate packaging to minimise risk.

Return of the items to Sofology in these circumstances is your responsibility and must be actioned to your closest distribution centre.
As many of our customers do not have access to appropriate delivery vehicles or professional teams who can care for the product, we can offer this service subject to a charge of up to 20% of the value of each item returned, plus any claim for deterioration in condition.

Please contact our Customer Experience team in writing should you feel that you would like to exchange or return your furniture.


Orders are not subject to cancellation without charge under any circumstances.

We find that most customers wishing to cancel have underlying reason for doing so that relate often to a wrong choice or other furniture related issues.
As such we are committed to finding an alternative solution including re-selection to other furniture, a change of payment method or change of combination and will help with a solution where possible.

Where we cannot reach a final, alternative solution and cancellation remains as the only option, a cancellation charge of 30% of the order value plus any delivery and re delivery costs will be forfeit or due.
Any amount paid over 30% will be given to you as a credit note and can be used as part or full payment for furniture for up to 6 months after cancellation.

Where goods are cancelled under distance selling regulations, the cancellation charge will not be applied. Please refer to the “Web orders and distance selling regulations” section for further information around processes and costs associated.

Please see the ‘what if it doesn’t fit’ section for further information on cancellation charges.


Best price guarantee

This offer is applicable only to new furniture and excludes both reduced to clear, refurbished and any other product subject to a stock clearance.

Price Match

We guarantee that you can't find the same item advertised for less in any other store.
Should you find this not to be the case, subject to the required proof below we agree to refund 110% of the price difference.
This offer applies only up to and including the day of delivery.

This price promise requires you to prove that another retailer can both readily supply the exact same product made by the same original manufacturer and also to provide proof of the price.

Price and availability will be verified further with that supplier before the price match is completed.

Service & Complaints:

Service under your warranty

Our Customer Experience team are on hand to help with any issues you may experience with your furniture.
As a handmade product, upholstery can require service from time to time, and our team of fully trained technicians are on hand and can rectify most issues in a single visit.

It is important to note that we often find that service can be avoided by correct care and maintenance.
Many of the issues we attend are for the results of a lack of or insufficient daily maintenance, incorrect cleaning or usage outside of the manufacturers guidelines such as sitting on arms etc.
Please pay special attention to care information provided at the point of sale and the simple do’s and don’ts contained within.

Our service teams are also on hand to discuss how to maintain and care for your furniture to keep it in the best condition.
They can also often provide supplementary informative materials to help you to avoid damage and incorrect maintenance.

Our process around warranty service relies on the accurate identification of an issue or characteristics.
This means that we will require detailed information from you and that it is necessary for you to contact us when you are with the furniture and can answer questions related to it. Our process may involve you carrying out limited and simple actions to troubleshoot and rectify any minor issue.

Where in home service is then required, our endeavour is to provide a fast single visit solution.
This means that based on the information provided by you we will ensure that we are prepared for the visit and will ensure that we are equipped with any parts needed.
Our service level is to make a technician available within 3 working days, subject to parts needs or to make a visit and solution within 10 days in all cases.
Where there is a longer lead time for parts, we will make you aware of this and make a visit immediately available when the parts arrive.
This will be limited to a maximum order time of 6 weeks, when another alternative solution will be provided.

I have had an accident and need a repair

We operate a large team of highly skilled upholstery technicians.
They are skilled in upholstery, fabric repair and leather colouration and repair.

If you have damaged your furniture and require service, we can offer it at low rates and will do so to all of our customer base.
Unfortunately we do not offer service on furniture supplied elsewhere.

Please contact our Customer Experience team to review your needs and to book a visit.
We will aim to resolve all issues in a single call out and will charge only a standard call out fee (covering one hours work), excess time charge and for any parts required to complete the repair.

When to contact a store with an issue

Stores can help you with questions and queries prior to delivery of your goods only.

This means that payment queries, questions about delivery or about the product itself are always best handled by store.

Reduced to clear furniture:

Clearance furniture

Clearance furniture is effectively ex-display furniture that has been used for demonstration in one of our retail stores. It is reduced to reflect this and will not be in new condition.

Clearance furniture is processed by our technicians before delivery at one of our distribution centres and will be representative of the furniture on display and free from major defects, but it will invariably be in a condition representative of its use to date.

When buying clearance furniture, it is important to note that the furniture seen on display will not always be the furniture received.
This furniture is offered for sale in specific combinations from a pool of stock held at both stores and distribution centres, so your order maybe fulfilled from elsewhere.

Clearance furniture is fast moving and is sold subject to availability on a ‘first come first served’ basis. It is also available only subject to it being located close to your final delivery point.
We will require your postcode in order to assess availability.

Refurbished furniture

Refurbished furniture is stock that has been restocked after installation into a customer home.
We will grade this stock based on the time period it has been used, it's condition and any defects.
Grade A stock will be deemed as new, Grade B will be soiled and will be in a used but good condition.
Grade C furniture is heavily used and is sold through disposal outlets only and comes sold as seen without our standard warranties.

Refurbished furniture is often heavily discounted to reflect its condition and status and whilst it may have had remedial refurbishment carried out, it will not be in as new condition unless specifically labelled as Grade A stock.


What are the delivery costs?

Minimum delivery charge of £28.50. Additional Saturday surcharge of £15 is not included.
Delivery charges may vary depending on order and location. Please confirm with your local store before ordering.

What if I can't take delivery when agreed?

When you place an order, you will be asked to confirm the earliest possible date that you can accept delivery of your furniture.
We refer to this as your Earliest Customer Acceptance (ECA) date.
Once this date is set, it cannot be amended under any circumstances as our supply chain is reliant on it.

In setting an Earliest Customer Acceptance (ECA) date, you agree to accept your furniture within 7 days of your goods becoming available for delivery.
Should your goods arrive prior to your ECA date, we will store your furniture up to that date and 7 days beyond, free of charge.

If you cannot accept delivery 7 days after your ECA date, you will incur automatic storage charges.
This charge is applied due to warehouse storage constraints.
Excess storage is calculated as a daily charge. Storage is available for a maximum of 21 days only, which consists of 7 days free storage and a maximum of 14 days chargeable.

Storage charges must be paid in advance, with a delivery date set within the 21 day limit at the point of payment.

Goods exceeding the maximum storage time or without payment for storage after the first 7 days will be restocked for resale.

Goods restocked for resale will fall under the rules for cancellation.

Please see the 'Cancellation' section for further information on cancellation charges.

Goods restocked for resale will be subject to any storage charges outstanding, which will be chargeable on top of any cancellation charges.

Goods restocked for resale may require re-ordering as new from the supplier once all charges are paid in full.

We recommend that where extended storage is required that it will be more cost effective to arrange delivery and self storage than to use our storage services.

What if my delivery is delayed?

Occasionally, delivery of goods can be delayed.
This can be due to production issues, shortage of raw materials, a quality failure of components or materials or delays in shipping. In all of these cases we will endeavour to provide regular updates on progress.

Sofology operate a unique on time delivery guarantee. This means that if your delivery extends greater than 7 days past your quotation (subject to your ECA date having passed), you will be automatically entitled to a £50 reduction in your order value as part of our confidence and commitment to delivering your goods ahead of or on time.

Prolonged delays

If delivery is delayed or forecast to be delayed for a prolonged period, we will offer the option of re-selection to an alternative product.

What if my furniture or home is damaged during delivery?

Delivery of large and irregularly shaped furniture including sofas can be very difficult in many homes.
There are often narrow doors, corridors and obstacles that restrict access and make installation difficult.

Our delivery teams are intensively trained to install your furniture successfully into your home without damage to either the furniture or your home.
They will normally install it in a trouble free way and often against the odds, without incident.

Inevitably, there will be occasions where fragile furniture is slightly or superficially damaged during installation.
This is quite common and in order to provide for it, our teams carry spares for all of the furniture being delivered. They are also trained in and carry "first aid" equipment that can resolve most delivery issues such as scuffs on leather, transit marks and creases as well as many other minor issues.

In the unlikely event that a delivery team cannot resolve an issue, it will be reported to our in house service team who will usually be able to resolve it quickly and easily with a technician call out to your home.

In order to reach you, your furniture has usually been through many processes and risks.
It has been manufactured, loaded and unloaded several times, shipped and handled many times.
It then faces its greatest moment of risk of damage during delivery and installation, so finally getting it into your chosen room means it is now safe and unlikely to be damaged.
This is why it is much more successful to do simple repairs in your home, rather than to consider replacement of the furniture at this point.

When safely installed, it will not be subject to further risk and we find that most often, the cause of any initial damage to the original product will ironically re-occur with a replacement, incurring long delays in the process.
With this in mind, we find that replacement is not usually an effective solution unless it can’t be avoided and we are confident in our technical team to correct any issue within your home to your full satisfaction.
We ask you to consider this when making any such replacement request.

By accepting installation it is implied that you understand the risks to both the furniture and your home during installation.
This means that it is your responsibility to ensure our delivery teams have easy access to your room of choice and that the route is clear and free from any obstruction. Our delivery team will exercise reasonable care when installing furniture in your property.
We do of course undertake to leave you with perfect furniture under all circumstances with respect to the information above.


At Sofology, we exclusively design the majority of our own furniture or in partnership with our small panel of the best manufacturers in the world.
These designs are then manufactured by either a single manufacturer or placed with several, in order to ensure that volumes are met and that quality is maintained.

As part of this process, we operate a constant improvement methodology where designs are updated and improved when necessary in order to both improve small details in the aesthetics or to improve performance or avoid issues.

This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on display, there may be reasonable changes and updates made over time that mean it is not identical.

10 Year Structural Guarantee:

What it covers:

Our 10 Year Structural Guarantee covers your furniture against manufacturing defects or failures of the frame construction and suspension (springs or webbing).

Included in the Guarantee we cover your furniture for 2 years on leathers, fabrics, inners, stitching, recliner mechanisms and electrical components such as sound docks or refrigerators.

Both guarantees apply under normal, non-commercial use.

What it doesn't cover:

The Guarantee does not cover your furniture against accidental or deliberate damage or where fabric or leather has failed as a result of exposure to chemicals or bodily fluids. We recommend using one of our care kits to keep your furniture in the best possible condition for as long as you own it. This Guarantee is non-transferrable if you choose to sell or donate your sofa to someone else.

Warranty on Clearance and Refurbished Furniture.

From time to time, we reduce and dispose of ex-display furniture, together with reducing and clearing customer returns and refurbished seconds.
This furniture is not sold as a new item, will not be in new condition and is reduced to varying degrees in order to reflect that.

Due to these reductions and the history of this furniture, we do not offer our standard warranties on it.
All of this product is covered by a statutory 12 month warranty with no extension periods.
This does not affect your statutory rights.

None of the warranty provision that we offer covers misuse, neglect or abuse of the furniture.

Business users

Provision of warranties is for domestic end users only. Goods purchased for commercial use are covered by a statutory 12 month warranty only.

It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
This means that for commercial uses we cannot accept any responsibility or liability for safety standards or compliance where we have not specifically supplied safety certification in writing for use of the product in that environment.

Sofashield services are not available to commercial or business users.


For queries about sofashield, please contact Castelan on 0870 320 0333.

Little Neal Full Terms and Conditions

This offer is provided by Sofology Limited (company no. 1778734) whose registered office is at Golborne Point, Ashton Road, Golborne, Warrington, WA3 3UL (“we/us”).

Subject to availability while stocks last and subject to the terms and conditions below (the “Terms”), we shall provide a Little Neal Cuddly Toy (the Gift) to all customers who place a sofa order from our stores or via our direct call centre (the Offer). The Offer commences on 23 August 2014 and shall continue while stocks last, unless or until otherwise notified.

These Terms are subject to our general terms and conditions and to our privacy policy. By participating in the Offer you agree that you have read, and agree to, these Terms. We reserve the right to terminate, withdraw, update or amend the Offer and these Terms from time to time. We will provide as much notice as reasonably possible for any such termination, withdrawal, update or amendment, which shall be advertised on our websites and in our stores.


  1. To participate in the Offer you must:
    • a) Be a resident in the UK;
    • b) Purchase a qualifying sofa from our stores or via our direct sales call centre (an Order);
  2. Participants will only qualify to receive one Gift per Order (regardless of the number of items in your Order)
  3. The Offer is only available for “qualifying sofas”. We will endeavour without obligation to ensure that any sofas which do not qualify for the Offer are clearly marked as such.
  4. The Offer is not available in relation to purchases of Footstools or “Occasional Items” which includes (without limitation) lamps, rugs, coffee tables, art and mirrors.
  5. It is your responsibility to check that your item qualifies for the Offer before making any purchase.
  6. The Gift

  7. The Gift shall be one Little Neal Teddy as displayed on the website (, in store or in our advertising. However, we do not guarantee that the Gift will be an exact reproduction of the appearance and colour of the Gift as shown on the website, in store or in any advertising. Any sizes quoted are approximate.
  8. The Gift is subject to availability. We reserve the right to substitute the Gift at any time and will give as much notice as reasonably possible. There is no cash alternative for the Gift.
  9. Delivery

  10. Once we have received your Order, you will be allocated a Gift.
  11. For direct sales Orders through our call centre and any in store Orders the Gift shall be sent to the address specified on the order form (UK Only) within 28 days of the booked delivery date of your sofa unless the Order was placed during an instant fulfillment promotion (please see Terms below).
  12. We will endeavour to provide the Gift within the time frame stipulated above, however we do not guarantee the delivery time frame and delivery may be affected by factors beyond our control.
  13. We reserve the right to refuse to provide any Gift if at any time we believe that you have committed any;
    • a) Breach or attempted breach of these Terms
    • b) Breach or attempted breach of our website terms and conditions
    • c) Fraud, breach or attempted breach of any Order terms and conditions other abuse or attempted abuse of the Offer.

Instant Fulfillment promotion

The ‘Participation and ‘Gift’ Terms (points 1-7) set out above are applicable to instant fulfillment promotions however:

  1. Qualifying orders placed between 14th March – 4th May 2015, the Gift will be fulfilled at the time of order for you to take away.
  2. Participants will only qualify to receive one Gift per Order regardless of items per order.
  3. For direct sales Orders through our call centre, the Gift will be sent to the address specified on the order form (UK Only) Once we have received payment in full or within 28 days of receiving your signed finance agreement.
  4. Orders placed before 14th March 2015 or after 4th May 2015 our normal fulfillment terms and conditions apply (see above).
  5. The Gift is subject to availability. In the event the Gift cannot be fulfilled in store at time of order, the Gift shall be sent to your address within 28 days.
  6. We reserve the right to refuse to provide any Gift if at any time we believe that you have committed any;
    • a) Breach or attempted breach of these Terms
    • b) Breach or attempted breach of our website terms and conditions
    • c) Fraud, breach or attempted breach of any Order terms and conditions other abuse or attempted

Order queries:

Delivery Queries

Quality Queries


Product Safety/Specification

  • I’ve got Children – Are these toys safe?
    • Neal fully complies with the obligations as set out by the BTHA (British Toy and Hobby Association) and conforms to European standards and are verified with correct CE mark. As with most toys Neal does have some small parts and as with all other toys adult supervision is recommended for particularly young children.
  • Sign Up and Win Little Neal Competition

    1. Entrants must be over 16 years of age and live in the UK
    2. Entrants may not be employees of Sofology (or affiliated brand), their family members or anyone else connected in any way with the competition.
    3. No purchase necessary
    4. Closing date for entry will be the last day of each month, until 31st December 2015. After this date the no further entries to the competition will be permitted.
    5. Sofology accepts no responsibility for entries not received.
    6. No cash alternative offered. Prizes are not transferable.
    7. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
    8. The winners will be chosen at random on the first day of each month and notified via email, no more than 14 days after that date
    9. If the winner cannot be contacted or do not claim the prize within 28 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
    10. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

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