In the unlikely event that something goes wrong, our highly trained team of product specialists are able to deal with a huge range of issues, providing complete resolutions within 10 working days. The tech services team organises visits from our service technicians, aiming to solve any and all problems quickly and efficiently.
From simple issues to parts replacements, our service managers are highly trained to leave every sofa in perfect condition, solving issues in a single visit where possible. They have the skills to deal with everything from a loose thread to a faulty frame, and work their magic to make sure the furniture is as good as new by the time they’re done. Measured by NPS, leaving the customer happy is always the key aim.