Staying Safe - FAQs
At Sofology, the safety of our colleagues and customers comes first. Along with closely following the advice from the Government, we pride ourselves in taking responsible action and ensuring all possible safety measures are in place before reopening our stores. It's our mission to help everybody feel at home on a sofa they love.
Do I need to wear a mask in store?
England, Scotland, Wales & Northern Ireland
Mask wearing is now a requirement in all our stores across the UK including England. Our priority is to provide a safe shopping and working environment for our customers and colleagues so we would ask all customers to adhere to the guidance unless exempt from mask wearing. Customers and colleagues should maintain a social distance of 2 metres where possible (regardless of wearing face coverings). Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
Are you making deliveries?
Across England, Scotland, Wales and Northern Ireland we are delivering as normal, following all Government guidelines. Please be aware that at the moment deliveries may take a little longer to reach you than normal.
How are you keeping me and your delivery teams safe?
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to deliver to your home. Please contact us as soon as possible to rearrange. Or if you aren’t comfortable with having a delivery made to your home, please contact us as soon as possible to discuss this with us.
When we make deliveries, our delivery teams will ask you to stay at least 2m away from them throughout the delivery and will be wearing face masks. If possible, please stay in a different room while your sofa is installed and ensure windows are open.
Once your furniture is safely in place, our teams will wipe down any surfaces they have come into contact with and will use a contactless method of confirming the delivery has taken place. To keep our teams safe, our colleagues are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces. We are confident in the safety of our contact-free delivery procedures.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging as long as we can maintain at least a 2 metre distance from the customer at all times. We will discuss this with you before arranging your delivery.
Are in-home deliveries against the social distancing guidelines (where these are still in place)?
Home deliveries are allowed under all current guidelines. Deliveries can take place so long as nobody within the household is displaying symptoms of Coronavirus, and social distancing and hand hygiene practices are adhered to.
Equally any colleagues suffering from Coronavirus symptoms, or living in a household with others suffering from Coronavirus symptoms, will be asked to stay at home.
I have a problem with my furniture, are your service managers still working?
We can continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Our Service Managers will call you ahead of their visit. The purpose of this call will be to ensure that you are happy for us to carry out the repair and that you are clear on the safety guidance to follow during the visit.
When our technicians arrive at your home they will continue to follow safety measures throughout their visit including social distancing. If possible, stay in a separate room whilst the technician does their work and ensure the windows are open.
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to send a technician to your home. Please contact us as soon as possible to rearrange your visit.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have already booked your Sofa Rescue, Clearabee will honour your request. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
Staying Safe - FAQs
At Sofology, the safety of our colleagues and customers comes first. Along with closely following the advice from the Government, we pride ourselves in taking responsible action and ensuring all possible safety measures are in place before reopening our stores. It's our mission to help everybody feel at home on a sofa they love.
Do I need to wear a mask in store?
England, Scotland, Wales & Northern Ireland
Mask wearing is now a requirement in all our stores across the UK including England. Our priority is to provide a safe shopping and working environment for our customers and colleagues so we would ask all customers to adhere to the guidance unless exempt from mask wearing. Customers and colleagues should maintain a social distance of 2 metres where possible (regardless of wearing face coverings). Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
Are you making deliveries?
Across England, Scotland, Wales and Northern Ireland we are delivering as normal, following all Government guidelines. Please be aware that at the moment deliveries may take a little longer to reach you than normal.
How are you keeping me and your delivery teams safe?
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to deliver to your home. Please contact us as soon as possible to rearrange. Or if you aren’t comfortable with having a delivery made to your home, please contact us as soon as possible to discuss this with us.
When we make deliveries, our delivery teams will ask you to stay at least 2m away from them throughout the delivery and will be wearing face masks. If possible, please stay in a different room while your sofa is installed and ensure windows are open.
Once your furniture is safely in place, our teams will wipe down any surfaces they have come into contact with and will use a contactless method of confirming the delivery has taken place. To keep our teams safe, our colleagues are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces. We are confident in the safety of our contact-free delivery procedures.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging as long as we can maintain at least a 2 metre distance from the customer at all times. We will discuss this with you before arranging your delivery.
Are in-home deliveries against the social distancing guidelines (where these are still in place)?
Home deliveries are allowed under all current guidelines. Deliveries can take place so long as nobody within the household is displaying symptoms of Coronavirus, and social distancing and hand hygiene practices are adhered to.
Equally any colleagues suffering from Coronavirus symptoms, or living in a household with others suffering from Coronavirus symptoms, will be asked to stay at home.
I have a problem with my furniture, are your service managers still working?
We can continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Our Service Managers will call you ahead of their visit. The purpose of this call will be to ensure that you are happy for us to carry out the repair and that you are clear on the safety guidance to follow during the visit.
When our technicians arrive at your home they will continue to follow safety measures throughout their visit including social distancing. If possible, stay in a separate room whilst the technician does their work and ensure the windows are open.
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to send a technician to your home. Please contact us as soon as possible to rearrange your visit.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have already booked your Sofa Rescue, Clearabee will honour your request. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
Staying Safe - FAQs
At Sofology, the safety of our colleagues and customers comes first. Along with closely following the advice from the Government, we pride ourselves in taking responsible action and ensuring all possible safety measures are in place before reopening our stores. It's our mission to help everybody feel at home on a sofa they love.
Do I need to wear a mask in store?
England, Scotland, Wales & Northern Ireland
Mask wearing is now a requirement in all our stores across the UK including England. Our priority is to provide a safe shopping and working environment for our customers and colleagues so we would ask all customers to adhere to the guidance unless exempt from mask wearing. Customers and colleagues should maintain a social distance of 2 metres where possible (regardless of wearing face coverings). Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
Are you making deliveries?
Across England, Scotland, Wales and Northern Ireland we are delivering as normal, following all Government guidelines. Please be aware that at the moment deliveries may take a little longer to reach you than normal.
How are you keeping me and your delivery teams safe?
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to deliver to your home. Please contact us as soon as possible to rearrange. Or if you aren’t comfortable with having a delivery made to your home, please contact us as soon as possible to discuss this with us.
When we make deliveries, our delivery teams will ask you to stay at least 2m away from them throughout the delivery and will be wearing face masks. If possible, please stay in a different room while your sofa is installed and ensure windows are open.
Once your furniture is safely in place, our teams will wipe down any surfaces they have come into contact with and will use a contactless method of confirming the delivery has taken place. To keep our teams safe, our colleagues are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces. We are confident in the safety of our contact-free delivery procedures.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging as long as we can maintain at least a 2 metre distance from the customer at all times. We will discuss this with you before arranging your delivery.
Are in-home deliveries against the social distancing guidelines (where these are still in place)?
Home deliveries are allowed under all current guidelines. Deliveries can take place so long as nobody within the household is displaying symptoms of Coronavirus, and social distancing and hand hygiene practices are adhered to.
Equally any colleagues suffering from Coronavirus symptoms, or living in a household with others suffering from Coronavirus symptoms, will be asked to stay at home.
I have a problem with my furniture, are your service managers still working?
We can continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Our Service Managers will call you ahead of their visit. The purpose of this call will be to ensure that you are happy for us to carry out the repair and that you are clear on the safety guidance to follow during the visit.
When our technicians arrive at your home they will continue to follow safety measures throughout their visit including social distancing. If possible, stay in a separate room whilst the technician does their work and ensure the windows are open.
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to send a technician to your home. Please contact us as soon as possible to rearrange your visit.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have already booked your Sofa Rescue, Clearabee will honour your request. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
Staying Safe - FAQs
At Sofology, the safety of our colleagues and customers comes first. Along with closely following the advice from the Government, we pride ourselves in taking responsible action and ensuring all possible safety measures are in place before reopening our stores. It's our mission to help everybody feel at home on a sofa they love.
Do I need to wear a mask in store?
England, Scotland, Wales & Northern Ireland
Mask wearing is a requirement in all our stores across the UK. Our priority is to provide a safe shopping and working environment for our customers and colleagues so we would ask all customers to adhere to the guidance unless exempt from mask wearing. Customers and colleagues should maintain a social distance of 2 metres where possible (regardless of wearing face coverings) and follow the one way system if there is one highlighted in store. Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
Are you making deliveries?
Across England, Scotland, Wales and Northern Ireland we are delivering as normal, following all Government guidelines. Please be aware that at the moment deliveries may take a little longer to reach you than normal.
How are you keeping me and your delivery teams safe?
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to deliver to your home. Please contact us as soon as possible to rearrange. Or if you aren’t comfortable with having a delivery made to your home, please contact us as soon as possible to discuss this with us.
When we make deliveries, our delivery teams will ask you to stay at least 2m away from them throughout the delivery and will be wearing face masks. If possible, please stay in a different room while your sofa is installed and ensure windows are open.
Once your furniture is safely in place, our teams will wipe down any surfaces they have come into contact with and will use a contactless method of confirming the delivery has taken place. To keep our teams safe, our colleagues are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces. We are confident in the safety of our contact-free delivery procedures.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging as long as we can maintain at least a 2 metre distance from the customer at all times. We will discuss this with you before arranging your delivery.
Are in-home deliveries against the social distancing guidelines (where these are still in place)?
Home deliveries are allowed under all current guidelines. Deliveries can take place so long as nobody within the household is displaying symptoms of Coronavirus, and social distancing and hand hygiene practices are adhered to.
Equally any colleagues suffering from Coronavirus symptoms, or living in a household with others suffering from Coronavirus symptoms, will be asked to stay at home.
I have a problem with my furniture, are your service managers still working?
We can continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Our Service Managers will call you ahead of their visit. The purpose of this call will be to ensure that you are happy for us to carry out the repair and that you are clear on the safety guidance to follow during the visit.
When our technicians arrive at your home they will continue to follow safety measures throughout their visit including social distancing. If possible, stay in a separate room whilst the technician does their work and ensure the windows are open.
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to send a technician to your home. Please contact us as soon as possible to rearrange your visit.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have already booked your Sofa Rescue, Clearabee will honour your request. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
Staying Safe - FAQs
At Sofology, the safety of our colleagues and customers comes first. Along with closely following the advice from the Government, we pride ourselves in taking responsible action and ensuring all possible safety measures are in place before reopening our stores. It's our mission to help everybody feel at home on a sofa they love.
Do I need to wear a mask in store?
England, Scotland, Wales & Northern Ireland
Mask wearing is a requirement in all our stores across the UK. Our priority is to provide a safe shopping and working environment for our customers and colleagues so we would ask all customers to adhere to the guidance unless exempt from mask wearing. Customers and colleagues should maintain a social distance of 2 metres where possible (regardless of wearing face coverings) and follow the one way system if there is one highlighted in store. Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
Are you making deliveries?
Across England, Scotland, Wales and Northern Ireland we are delivering as normal, following all Government guidelines. Please be aware that at the moment deliveries may take a little longer to reach you than normal.
How are you keeping me and your delivery teams safe?
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to deliver to your home. Please contact us as soon as possible to rearrange. Or if you aren’t comfortable with having a delivery made to your home, please contact us as soon as possible to discuss this with us.
When we make deliveries, our delivery teams will ask you to stay at least 2m away from them throughout the delivery and will be wearing face masks. If possible, please stay in a different room while your sofa is installed and ensure windows are open.
Once your furniture is safely in place, our teams will wipe down any surfaces they have come into contact with and will use a contactless method of confirming the delivery has taken place. To keep our teams safe, our colleagues are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces. We are confident in the safety of our contact-free delivery procedures.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging as long as we can maintain at least a 2 metre distance from the customer at all times. We will discuss this with you before arranging your delivery.
Are in-home deliveries against the social distancing guidelines (where these are still in place)?
Home deliveries are allowed under all current guidelines. Deliveries can take place so long as nobody within the household is displaying symptoms of Coronavirus, and social distancing and hand hygiene practices are adhered to.
Equally any colleagues suffering from Coronavirus symptoms, or living in a household with others suffering from Coronavirus symptoms, will be asked to stay at home.
I have a problem with my furniture, are your service managers still working?
We can continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Our Service Managers will call you ahead of their visit. The purpose of this call will be to ensure that you are happy for us to carry out the repair and that you are clear on the safety guidance to follow during the visit.
When our technicians arrive at your home they will continue to follow safety measures throughout their visit including social distancing. If possible, stay in a separate room whilst the technician does their work and ensure the windows are open.
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to send a technician to your home. Please contact us as soon as possible to rearrange your visit.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have already booked your Sofa Rescue, Clearabee will honour your request. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
Staying Safe - FAQs
At Sofology, the safety of our colleagues and customers comes first. Along with closely following the advice from the Government, we pride ourselves in taking responsible action and ensuring all possible safety measures are in place before reopening our stores. It's our mission to help everybody feel at home on a sofa they love.
Do I need to wear a mask in store?
England, Scotland, Wales & Northern Ireland
Mask wearing is a requirement in all our stores across the UK. Our priority is to provide a safe shopping and working environment for our customers and colleagues so we would ask all customers to adhere to the guidance unless exempt from mask wearing. Customers and colleagues should maintain a social distance of 2 metres where possible (regardless of wearing face coverings) and follow the one way system if there is one highlighted in store. Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
Are you making deliveries?
Across England, Scotland, Wales and Northern Ireland we are delivering as normal, following all Government guidelines. Please be aware that at the moment deliveries may take a little longer to reach you than normal.
How are you keeping me and your delivery teams safe?
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to deliver to your home. Please contact us as soon as possible to rearrange. Or if you aren’t comfortable with having a delivery made to your home, please contact us as soon as possible to discuss this with us.
When we make deliveries, our delivery teams will ask you to stay at least 2m away from them throughout the delivery and will be wearing face masks. If possible, please stay in a different room while your sofa is installed and ensure windows are open.
Once your furniture is safely in place, our teams will wipe down any surfaces they have come into contact with and will use a contactless method of confirming the delivery has taken place. To keep our teams safe, our colleagues are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces. We are confident in the safety of our contact-free delivery procedures.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging as long as we can maintain at least a 2 metre distance from the customer at all times. We will discuss this with you before arranging your delivery.
Are in-home deliveries against the social distancing guidelines (where these are still in place)?
Home deliveries are allowed under all current guidelines. Deliveries can take place so long as nobody within the household is displaying symptoms of Coronavirus, and social distancing and hand hygiene practices are adhered to.
Equally any colleagues suffering from Coronavirus symptoms, or living in a household with others suffering from Coronavirus symptoms, will be asked to stay at home.
I have a problem with my furniture, are your service managers still working?
We can continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Our Service Managers will call you ahead of their visit. The purpose of this call will be to ensure that you are happy for us to carry out the repair and that you are clear on the safety guidance to follow during the visit.
When our technicians arrive at your home they will continue to follow safety measures throughout their visit including social distancing. If possible, stay in a separate room whilst the technician does their work and ensure the windows are open.
Please note: If you or a member of your family has tested positive for Covid-19, we will be unable to send a technician to your home. Please contact us as soon as possible to rearrange your visit.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have already booked your Sofa Rescue, Clearabee will honour your request. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.