Staying Safe - FAQs
At Sofology, throughout the pandemic, the safety of our colleagues and customers has come first. Along with closely following the advice from the Government, we pride ourselves in having taken responsible action and ensuring all possible safety measures were in place in our stores.
As restrictions are lifting, please see updated FAQs below:
Do I still need to wear a mask in store?
Mask wearing is optional in all our stores. Our priority is to provide a shopping and working environment in line with the guidance for our customers and colleagues and face coverings can be worn by our Sofologists in store if requested by a customer. Customers and colleagues should try to maintain a social distance where possible (regardless of wearing face coverings). Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
What's happening with deliveries?
We are making deliveries as normal. As we make our deliveries, it’s advisable to try to maintain a social distance where possible and if for any reason you aren’t comfortable with having a delivery made to your home e.g. you or a member of your family has tested positive for Covid-19, then please contact as soon as possible to rearrange.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging. Any colleagues suffering from Coronavirus symptoms will be asked to stay at home.
I have a problem with my furniture, are your service managers working?
We continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
Staying Safe - FAQs
At Sofology, throughout the pandemic, the safety of our colleagues and customers has come first. Along with closely following the advice from the Government, we pride ourselves in having taken responsible action and ensuring all possible safety measures were in place in our stores.
As restrictions are lifting, please see updated FAQs below:
Do I still need to wear a mask in store?
Mask wearing is optional in all our stores. Our priority is to provide a shopping and working environment in line with the guidance for our customers and colleagues and face coverings can be worn by our Sofologists in store if requested by a customer. Customers and colleagues should try to maintain a social distance where possible (regardless of wearing face coverings). Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
What's happening with deliveries?
We are making deliveries as normal. As we make our deliveries, it’s advisable to try to maintain a social distance where possible and if for any reason you aren’t comfortable with having a delivery made to your home e.g. you or a member of your family has tested positive for Covid-19, then please contact as soon as possible to rearrange.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging. Any colleagues suffering from Coronavirus symptoms will be asked to stay at home.
I have a problem with my furniture, are your service managers working?
We continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
Staying Safe - FAQs
At Sofology, throughout the pandemic, the safety of our colleagues and customers has come first. Along with closely following the advice from the Government, we pride ourselves in having taken responsible action and ensuring all possible safety measures were in place in our stores.
As restrictions are lifting, please see updated FAQs below:
Do I still need to wear a mask in store?
Mask wearing is optional in all our stores. Our priority is to provide a shopping and working environment in line with the guidance for our customers and colleagues and face coverings can be worn by our Sofologists in store if requested by a customer. Customers and colleagues should try to maintain a social distance where possible (regardless of wearing face coverings). Remember that you can choose to book an appointment to avoid any crowds and benefit from a 1-to-1 consultation in store - or use our Sofologist Live video call service to talk to a Sofologist in store about a range.
What's happening with deliveries?
We are making deliveries as normal. As we make our deliveries, it’s advisable to try to maintain a social distance where possible and if for any reason you aren’t comfortable with having a delivery made to your home e.g. you or a member of your family has tested positive for Covid-19, then please contact as soon as possible to rearrange.
Can you do a doorstep delivery instead?
No. As our furniture is heavy and orders can include large items your order will need to be delivered into your home by our experts. This is the best and safest way to ensure there will be no damage to your items or your home. Our teams are specially trained to install our sofas into your room of choice, including fitting the feet and assembling any modular pieces.
Can I collect my furniture?
Unfortunately not. Due to health and safety reasons our customer delivery centres are not suitable for customer collection.
Will your team come into my house and fully install my furniture?
Yes, if you're comfortable with this. We're able to complete a full installation service, fit feet and remove packaging. Any colleagues suffering from Coronavirus symptoms will be asked to stay at home.
I have a problem with my furniture, are your service managers working?
We continue with technician visits at our customers’ homes. If you want to cancel/rearrange your technician appointment, please contact our customer support team who will be happy to help you.
Will you remove my old sofa?
Our responsible removal service Sofa Rescue is still available via our partners, Clearabee. If you have not already purchased Sofa Rescue please contact us or visit sofology.co.uk/sofa-rescue to learn more.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider - we're confident they’ll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
How do I book an appointment?
You can book an appointment to visit us in-store or to video call us with our Sofologist Live feature. Select the date you wish to make your appointment and click on “book an appointment”. A series of available dates and times will be displayed to choose from, once you’ve booked we’ll email you a confirmation.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don't have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.