Covid-19 FAQs
Following the request by the Prime Minister for the nation to do the right thing we have made the decision to temporarily close all of our sites.
Throughout this outbreak we've always said the safety of colleagues and customers comes first and this decision reflects this commitment.
While the guidance still allows for deliveries, service and repair visits to take place, at this time we feel it simply isn’t the responsible thing to do under these unique circumstances; especially due to the often complex nature of these visits.
At Sofology it's our mission to help everybody to feel at home on a sofa they love. As soon as it's safe to do so, we look forward to welcoming you back into our stores so you can see, feel and try out our exclusive new styles.
Are all of your stores closed?
We've closed all of our stores, however we continue to be open for business online or over the phone.
All our products displayed in our stores, and more besides, are available on our website. You can use our Sofologist Live, telephone, live chat or website to access and order our full range of sofas and benefit from expert advice.
However, to safeguard our employees and customers, we will not be able to fulfil delivery of the order until further notice.
Can I still order online?
Yes, we are still taking orders via our website and also over the phone. If you would like to speak with one of our colleagues please call 0800 140 40 40 or use our Sofologist Live experience to see our products in more detail.
I've got an order at the moment, what’s happening with it?
We have been continuing to monitor the developing COVID-19 situation in line with guidance from the Government. The safety and health of our customers, colleagues and communities is, as ever, our first priority.
We are suspending all deliveries for the time being although the Government has not insisted on this at the moment.
As soon as we are able, we will contact you to organise a new date for your delivery.
If I buy now when will I receive my sofa?
We are currently advising a 20 week lead time on most of our products, however we continue to monitor government advice and will update our website should this change. If you have any questions about a specific product please contact us on 0800 140 40 40 and one of our colleagues will be able to assist you.
What if I have a technical visit already arranged?
We are following the guidelines set out by the government around social distancing, to protect both our customers and our colleagues.
With this in mind, all technician visits will be postponed until further notice, we will however endeavour to resume normal service as soon as we are advised. We will be in touch with you as soon as it is safe to rebook.
Will your Customer Service team still be available if I need to speak to anyone?
Yes, our Customer Service team is available 7 days a week on 03444 81 81 81 and will be happy to assist with any queries. You can also contact them via our Web Chat facility or search our online help facility
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider, we're confident they'll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
When will Sofology be open again?
This is an unprecedented situation that is changing daily. We are constantly evaluating the situation and closely following government guidelines. Please keep an eye on our website or social media channels for the latest up-to-date information.
Covid-19 FAQs
Following the request by the Prime Minister for the nation to do the right thing we have made the decision to temporarily close all of our sites.
Throughout this outbreak we've always said the safety of colleagues and customers comes first and this decision reflects this commitment.
While the guidance still allows for deliveries, service and repair visits to take place, at this time we feel it simply isn’t the responsible thing to do under these unique circumstances; especially due to the often complex nature of these visits.
At Sofology it's our mission to help everybody to feel at home on a sofa they love. As soon as it's safe to do so, we look forward to welcoming you back into our stores so you can see, feel and try out our exclusive new styles.
Are all of your stores closed?
We've closed all of our stores, however we continue to be open for business online or over the phone.
All our products displayed in our stores, and more besides, are available on our website. You can use our Sofologist Live, telephone, live chat or website to access and order our full range of sofas and benefit from expert advice.
However, to safeguard our employees and customers, we will not be able to fulfil delivery of the order until further notice.
Can I still order online?
Yes, we are still taking orders via our website and also over the phone. If you would like to speak with one of our colleagues please call 0800 140 40 40 or use our Sofologist Live experience to see our products in more detail.
I've got an order at the moment, what’s happening with it?
We have been continuing to monitor the developing COVID-19 situation in line with guidance from the Government. The safety and health of our customers, colleagues and communities is, as ever, our first priority.
We are suspending all deliveries for the time being although the Government has not insisted on this at the moment.
As soon as we are able, we will contact you to organise a new date for your delivery.
If I buy now when will I receive my sofa?
We are currently advising a 20 week lead time on most of our products, however we continue to monitor government advice and will update our website should this change. If you have any questions about a specific product please contact us on 0800 140 40 40 and one of our colleagues will be able to assist you.
What if I have a technical visit already arranged?
We are following the guidelines set out by the government around social distancing, to protect both our customers and our colleagues.
With this in mind, all technician visits will be postponed until further notice, we will however endeavour to resume normal service as soon as we are advised. We will be in touch with you as soon as it is safe to rebook.
Will your Customer Service team still be available if I need to speak to anyone?
Yes, our Customer Service team is available 7 days a week on 03444 81 81 81 and will be happy to assist with any queries. You can also contact them via our Web Chat facility or search our online help facility
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider, we're confident they'll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
When will Sofology be open again?
This is an unprecedented situation that is changing daily. We are constantly evaluating the situation and closely following government guidelines. Please keep an eye on our website or social media channels for the latest up-to-date information.
Covid-19 FAQs
Following the request by the Prime Minister for the nation to do the right thing we have made the decision to temporarily close all of our sites.
Throughout this outbreak we've always said the safety of colleagues and customers comes first and this decision reflects this commitment.
While the guidance still allows for deliveries, service and repair visits to take place, at this time we feel it simply isn’t the responsible thing to do under these unique circumstances; especially due to the often complex nature of these visits.
At Sofology it's our mission to help everybody to feel at home on a sofa they love. As soon as it's safe to do so, we look forward to welcoming you back into our stores so you can see, feel and try out our exclusive new styles.
Are all of your stores closed?
We've closed all of our stores, however we continue to be open for business online or over the phone.
All our products displayed in our stores, and more besides, are available on our website. You can use our Sofologist Live, telephone, live chat or website to access and order our full range of sofas and benefit from expert advice.
However, to safeguard our employees and customers, we will not be able to fulfil delivery of the order until further notice.
Can I still order online?
Yes, we are still taking orders via our website and also over the phone. If you would like to speak with one of our colleagues please call 0800 140 40 40 or use our Sofologist Live experience to see our products in more detail.
I've got an order at the moment, what’s happening with it?
We have been continuing to monitor the developing COVID-19 situation in line with guidance from the Government. The safety and health of our customers, colleagues and communities is, as ever, our first priority.
We are suspending all deliveries for the time being although the Government has not insisted on this at the moment.
As soon as we are able, we will contact you to organise a new date for your delivery.
If I buy now when will I receive my sofa?
We are currently advising a 20 week lead time on most of our products, however we continue to monitor government advice and will update our website should this change. If you have any questions about a specific product please contact us on 0800 140 40 40 and one of our colleagues will be able to assist you.
What if I have a technical visit already arranged?
We are following the guidelines set out by the government around social distancing, to protect both our customers and our colleagues.
With this in mind, all technician visits will be postponed until further notice, we will however endeavour to resume normal service as soon as we are advised. We will be in touch with you as soon as it is safe to rebook.
Will your Customer Service team still be available if I need to speak to anyone?
Yes, our Customer Service team is available 7 days a week on 03444 81 81 81 and will be happy to assist with any queries. You can also contact them via our Web Chat facility or search our online help facility
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you've already taken delivery of your product then you should speak directly with your finance provider, we're confident they'll be able to listen to your concerns and discuss the available options with you.
If you're still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on 03444 81 81 81.
When will Sofology be open again?
This is an unprecedented situation that is changing daily. We are constantly evaluating the situation and closely following government guidelines. Please keep an eye on our website or social media channels for the latest up-to-date information.