An update on our deliveries and customer services
Supporting our Sofology customers:
We know that some of our customers have unfortunately been experiencing delays as a result of worldwide supply chain issues. We have been working hard behind the scenes to rectify this.
Any issues that are being experienced will be dealt with on an individual basis with each customer and we will do our absolute best to ensure your order is processed as swiftly and smoothly as possible.
Your customer experience concerns are being addressed:
If you need to contact our customer support team for any reason, then rest assured we will aim to answer your call as soon as possible.
Understandably, we have a high volume of customer calls and other contacts into our customer support centre, however, we always strive to answer your calls as soon as we possibly can.
Methods of contact:
Our primary methods of contact will remain via phone and web enquiry forms. You will be able to contact us:
a) by phone:
03444818181 operating 09:00 - 17:00, 7 days a week.
b) via our web enquiry form:
I have a general enquiry
I have a delivery query
I need product support
We will work through enquiries in order of submission - please do not submit multiple requests as this will not enable a quicker response.
To deliver a better experience:
Our highly trained staff have been working extremely hard to reduce call waiting times and we are pleased to say that we have made considerable improvements. Please bear with us as we deal with customer enquiries and if you do not want to hold, then you can raise a web enquiry form once and we will respond to you as soon as possible.
Although we would love to answer personally to direct emails or LinkedIn messages, doing so prevents us from responding to all our customers within an acceptable timeframe and slows down response times. Any contacts made directly via email or Linkedin will be reassigned into the service response flows described.
Following the above guidelines and using our two methods of contact will ensure you reach our frontline team who have the most up to date information about your order and can work through all issues in an efficient manner. Please contact us via phone or web enquiry form.
Our Sofologists in store are unable to access the systems needed to investigate and answer customer queries so please use the phone line or appropriate web enquiry form as advised above. As always, our customers remain a priority.
An update on our deliveries and customer services
Supporting our Sofology customers:
We know that some of our customers have unfortunately been experiencing delays as a result of worldwide supply chain issues. We have been working hard behind the scenes to rectify this.
Any issues that are being experienced will be dealt with on an individual basis with each customer and we will do our absolute best to ensure your order is processed as swiftly and smoothly as possible.
Your customer experience concerns are being addressed:
If you need to contact our customer support team for any reason, then rest assured we will aim to answer your call as soon as possible.
Understandably, we have a high volume of customer calls and other contacts into our customer support centre, however, we always strive to answer your calls as soon as we possibly can.
Methods of contact:
Our primary methods of contact will remain via phone and web enquiry forms. You will be able to contact us:
a) by phone:
03444818181 operating 09:00 - 17:00, 7 days a week.
b) via our web enquiry form:
I have a general enquiry
I have a delivery query
I need product support
We will work through enquiries in order of submission - please do not submit multiple requests as this will not enable a quicker response.
To deliver a better experience:
Our highly trained staff have been working extremely hard to reduce call waiting times and we are pleased to say that we have made considerable improvements. Please bear with us as we deal with customer enquiries and if you do not want to hold, then you can raise a web enquiry form once and we will respond to you as soon as possible.
Although we would love to answer personally to direct emails or LinkedIn messages, doing so prevents us from responding to all our customers within an acceptable timeframe and slows down response times. Any contacts made directly via email or Linkedin will be reassigned into the service response flows described.
Following the above guidelines and using our two methods of contact will ensure you reach our frontline team who have the most up to date information about your order and can work through all issues in an efficient manner. Please contact us via phone or web enquiry form.
Our Sofologists in store are unable to access the systems needed to investigate and answer customer queries so please use the phone line or appropriate web enquiry form as advised above. As always, our customers remain a priority.
An update on our deliveries and customer services
Supporting our Sofology customers:
We know that some of our customers have unfortunately been experiencing delays as a result of worldwide supply chain issues. We have been working hard behind the scenes to rectify this.
Any issues that are being experienced will be dealt with on an individual basis with each customer and we will do our absolute best to ensure your order is processed as swiftly and smoothly as possible.
Your customer experience concerns are being addressed:
If you need to contact our customer support team for any reason, then rest assured we will aim to answer your call as soon as possible.
Understandably, we have a high volume of customer calls and other contacts into our customer support centre, however, we always strive to answer your calls as soon as we possibly can.
Methods of contact:
Our primary methods of contact will remain via phone and web enquiry forms. You will be able to contact us:
a) by phone:
03444818181 operating 09:00 - 17:00, 7 days a week.
b) via our web enquiry form:
I have a general enquiry
I have a delivery query
I need product support
We will work through enquiries in order of submission - please do not submit multiple requests as this will not enable a quicker response.
To deliver a better experience:
Our highly trained staff have been working extremely hard to reduce call waiting times and we are pleased to say that we have made considerable improvements. Please bear with us as we deal with customer enquiries and if you do not want to hold, then you can raise a web enquiry form once and we will respond to you as soon as possible.
Although we would love to answer personally to direct emails or LinkedIn messages, doing so prevents us from responding to all our customers within an acceptable timeframe and slows down response times. Any contacts made directly via email or Linkedin will be reassigned into the service response flows described.
Following the above guidelines and using our two methods of contact will ensure you reach our frontline team who have the most up to date information about your order and can work through all issues in an efficient manner. Please contact us via phone or web enquiry form.
Our Sofologists in store are unable to access the systems needed to investigate and answer customer queries so please use the phone line or appropriate web enquiry form as advised above. As always, our customers remain a priority.
FAQs
Looking for more information about stores, deliveries and staying safe? You'll find everything you need in our FAQs.
FAQs
Looking for more information about stores, deliveries and staying safe? You'll find everything you need in our FAQs.
FAQs
Looking for more information about stores, deliveries and staying safe? You'll find everything you need in our FAQs.