Here to help
Whether it’s online support or a call over the phone, you can speak to a Sofologist today. To make sure you get through to the right team, carefully read the options below.
MySofology
With a MySofology account, you can get updates on your estimated delivery date, pay your balance and book delivery, so you’re in the loop every step of your sofa’s journey.
Web chat
Sofa Buddy, our virtual Sofologist, is ready to lend a hand. If your problem needs a human touch, we’ll connect you with one of our Customer Care team.
Click here to start a chat.
Opening hours
Monday to Friday 9am - 5pm
Saturday: 9am - 5pm
Sunday: 11am - 5pm
If you contact us outside of these hours, and Sofa Buddy can’t help, our Customer Care Team will get in touch when we reopen.
Email us
Fill in our online form and we’ll help you get the answers you need. You can even attach pictures and videos, which will go a long way in getting things sorted sooner.
Call us
Can’t find what you need in our Help Centre? If you’re still searching for answers, our Sofologists are just a phone call away - ready to help with product support, delivery questions and more.
Call us on 03444 81 81 81.
Opening hours
Delivery & General Enquiries
Monday to Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: 9am - 6pm
Product Support
Monday to Friday: 8am - 6pm
Saturday: 9am - 5pm
Sunday: 11am - 5pm
We’re closed on Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday.
We’re here to help
Our colleagues are dedicated to treating customers with kindness, equality and respect, and we ask that you do the same. Aggressive and abusive behaviour will not be tolerated, and we reserve the right to cease communication if such behaviour is displayed.
Unacceptable behaviour includes, but is not limited to:
- offensive or inappropriate language;
- any form of discrimination, including racist, sexist and homophobic remarks;
- making threats towards staff members or our business
- shouting & making unreasonable demands.
Thank you for your cooperation.
