We're here to help
Whatever your query, we're always on hand to help out. Choose from online support or call to talk to a Sofologist today. In order to make sure you get through to the right team, first time, please carefully read the options below.
We're here to help
Whatever your query, we're always on hand to help out. Choose from online support or call to talk to a Sofologist today. In order to make sure you get through to the right team, first time, please carefully read the options below.
We're here to help
Whatever your query, we're always on hand to help out. Choose from online support or call to talk to a Sofologist today. In order to make sure you get through to the right team, first time, please carefully read the options below.
Place an order
If you would like to place an order over the phone with one of our Sofologists, please call free on:
0800 140 40 40
The direct sales team are available on this number from 9am - 9pm today.
Please note this team are unable to assist with after sales support (for example product support or technical issues), please see the Customer Service email and phone numbers below.
Place an order
If you would like to place an order over the phone with one of our Sofologists, please call free on:
0800 140 40 40
The direct sales team are available on this number from 9am - 9pm today.
Please note this team are unable to assist with after sales support (for example product support or technical issues), please see the Customer Service email and phone numbers below.
Place an order
If you would like to place an order over the phone with one of our Sofologists, please call free on:
0800 140 40 40
The direct sales team are available on this number from 9am - 9pm today.
Please note this team are unable to assist with after sales support (for example product support or technical issues), please see the Customer Service email and phone numbers below.
Customer support
Email Us
To email our Customer Support team, all you need to do is click here and complete our online enquiry form.
You can also submit images and videos to help us resolve your query faster.
Call us
If you can't find the answer to your query in our online support portal, you might prefer to talk to one of our Sofologists over the phone.
Our customer support team are on hand to help with any enquiries, including queries about delivery.
Speak to a Sofologist today by calling 03444 81 81 81.
General Enquiries & Product Support
9am-5pm Monday - Sunday
Delivery Arranging
9am-5pm Monday - Sunday
Customer Update: The current impact of industry wide material shortages.
Currently, the entire furniture industry is experiencing an unexpected shortage of raw materials in Europe, which means there is a very limited supply of foam available, leading to production difficulties for our UK manufacturers.
What does this mean for me?
As a consequence of this shortage, our UK manufacturers have already extended their usual lead times for any new customers placing an order - these are displayed on our website. For customers who have already ordered a sofa, in some cases this shortage has resulted in a delay to the estimated delivery time we originally quoted.
Does this affect me?
If your order is affected, you will receive an email and/or phone call to let you know that there is a delay to your estimated delivery date. If you have not been contacted, this means your order is currently not affected, but as the situation is changing daily, we recommend you regularly check your emails for updates.
What happens next? What do I need to do?
If you have received an email or a phone call about a confirmed delay, rest assured we are in daily contact with our manufacturing partners to expedite all orders as quickly as possible.
As soon as we have confirmation of the new date we estimate your sofa to arrive into our delivery network, we will update your MySofology account. If your account shows a delivery date in the past, this is because the manufacturer has not yet confirmed a new estimated date.
Please note:
Our customer support team has no further information relating to these delays. Therefore, to avoid placing you in long queues to speak to a Sofologist, we ask that you do not call us about this issue for updates - please be assured we will be in touch by phone and/or email on the day your sofa arrives in our delivery network.
Please do not arrange removal of your old sofa until we have booked your delivery.
We apologise for any inconvenience this may cause. Though the situation is out of our hands, we are monitoring it closely with our manufacturers to minimise the impact it has on our customers.
For more information regarding the industry-wide shortages, please click here.
Customer Update: The current impact of industry wide material shortages.
Currently, the entire furniture industry is experiencing an unexpected shortage of raw materials in Europe, which means there is a very limited supply of foam available, leading to production difficulties for our UK manufacturers.
What does this mean for me?
As a consequence of this shortage, our UK manufacturers have already extended their usual lead times for any new customers placing an order - these are displayed on our website. For customers who have already ordered a sofa, in some cases this shortage has resulted in a delay to the estimated delivery time we originally quoted.
Does this affect me?
If your order is affected, you will receive an email and/or phone call to let you know that there is a delay to your estimated delivery date. If you have not been contacted, this means your order is currently not affected, but as the situation is changing daily, we recommend you regularly check your emails for updates.
What happens next? What do I need to do?
If you have received an email or a phone call about a confirmed delay, rest assured we are in daily contact with our manufacturing partners to expedite all orders as quickly as possible.
As soon as we have confirmation of the new date we estimate your sofa to arrive into our delivery network, we will update your MySofology account. If your account shows a delivery date in the past, this is because the manufacturer has not yet confirmed a new estimated date.
Please note:
Our customer support team has no further information relating to these delays. Therefore, to avoid placing you in long queues to speak to a Sofologist, we ask that you do not call us about this issue for updates - please be assured we will be in touch by phone and/or email on the day your sofa arrives in our delivery network.
Please do not arrange removal of your old sofa until we have booked your delivery.
We apologise for any inconvenience this may cause. Though the situation is out of our hands, we are monitoring it closely with our manufacturers to minimise the impact it has on our customers.
For more information regarding the industry-wide shortages, please click here.
Customer Update: The current impact of industry wide material shortages.
Currently, the entire furniture industry is experiencing an unexpected shortage of raw materials in Europe, which means there is a very limited supply of foam available, leading to production difficulties for our UK manufacturers.
What does this mean for me?
As a consequence of this shortage, our UK manufacturers have already extended their usual lead times for any new customers placing an order - these are displayed on our website. For customers who have already ordered a sofa, in some cases this shortage has resulted in a delay to the estimated delivery time we originally quoted.
Does this affect me?
If your order is affected, you will receive an email and/or phone call to let you know that there is a delay to your estimated delivery date. If you have not been contacted, this means your order is currently not affected, but as the situation is changing daily, we recommend you regularly check your emails for updates.
What happens next? What do I need to do?
If you have received an email or a phone call about a confirmed delay, rest assured we are in daily contact with our manufacturing partners to expedite all orders as quickly as possible.
As soon as we have confirmation of the new date we estimate your sofa to arrive into our delivery network, we will update your MySofology account. If your account shows a delivery date in the past, this is because the manufacturer has not yet confirmed a new estimated date.
Please note:
Our customer support team has no further information relating to these delays. Therefore, to avoid placing you in long queues to speak to a Sofologist, we ask that you do not call us about this issue for updates - please be assured we will be in touch by phone and/or email on the day your sofa arrives in our delivery network.
Please do not arrange removal of your old sofa until we have booked your delivery.
We apologise for any inconvenience this may cause. Though the situation is out of our hands, we are monitoring it closely with our manufacturers to minimise the impact it has on our customers.
For more information regarding the industry-wide shortages, please click here.