Cookies Policy

WHAT ARE COOKIES?

Cookies are small text files stored on your device by a web browser (e.g Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit the official ICO website at https://ico.org.uk/, http://www.aboutcookies.co.uk or http://www.whatarecookies.com.

WHAT DO COOKIES DO?

Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you've ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online will be more relevant to your interests.

HOW DO COOKIES HELP WHEN YOU VISIT OUR SITE?

Cookies allow us to treat you as an individual; using knowledge gained from your previous visits and preferences we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.

WHY ARE WE TELLING YOU THIS?

Recent legislation means EU law now requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible shopping experience, we are giving you a detailed outline of the cookies we use and their unique role in your shopping experience.

MANAGING COOKIES

How Can I Disable Cookies From Your Website?

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your shopping experience and mean that you only have limited access to personalised areas of the site. Without access to the information on these cookies it is difficult for us to analyse the performance of our site. This is essential for us to continually improve our service.

Cookies are an essential part of how our site works and you will need to have cookies enabled to place an order. If you don't wish to enable cookies, you'll only be able to browse the site.

How to check cookies are enabled for PC

Internet Explorer

  1. Click ‘Tools' in the menu bar at the top of your browser and select ‘Internet Options'
  2. Click the ‘Privacy' tab and set the slider to medium to allow cookies

Google Chrome

  1. Click on 'Tools' in the menu bar at the top of your browser and select ‘Options'
  2. Click the 'Under the Hood' tab, in the 'Privacy' section select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Mozilla Firefox

  1. Click on 'Tools' in the menu bar at the top of your browser and select ‘Options'
  2. Select the ‘Privacy' Icon and click ‘Cookies'
  3. Select ‘Allow sites to set cookies'

Safari

  1. Click on the Cog icon at the top of your browser and select 'Preferences'
  2. Click on ‘Security'; check the 'Block third-party and advertising cookies' box
  3. Click Save

How to check cookies are enabled for Macs

Safari

  1. Click ‘Safari' at the top of your browser and select ‘Preferences'
  2. Select ‘Security' and ‘Accept Cookies'
  3. Select ‘Only from site you navigate to'

Mozilla Firefox

  1. Click ‘Firefox' button at top of browser and select ‘Privacy' panel
  2. Select ‘Firefox will' and select ‘Use custom settings for history'
  3. Check ‘Accept cookies from sites and ‘Accept third-party cookies'
  4. Select Keep until ‘they expire' and click ‘OK'

Internet Explorer

  1. Click ‘Explorer' at the top of your browser and select ‘Preferences'
  2. Scroll down to ‘Cookies' and select ‘Never Ask'

Opera

  1. Select ‘Menu' from top of browser and click ‘Settings'
  2. Select ‘Quick Preferences' and click ‘Enable Cookies'

PRIVACY POLICY

This privacy policy sets out how Sofology uses and protects any information that you give us when you use this website.

Sofology is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sofology may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customercare@sofology.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Sofology
Ashton Road
Golborne
WA3 3UL

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.