Dealing with post sale and post delivery support, our bustling contact centre provides fast, effective solutions to ensure that every customer is left feeling at home on a sofa they love. All product issues will be diagnosed rapidly and resolved on the first contact. Along with this, the contact centre provides support for our delivery teams and handles returns and replacements.
When things go wrong, we don’t just let it go. Our dedicated failure analysis team is on hand to delve into the issue, analyse the root cause and find out where the problem originated. This allows us to identify early warning signs and use the information gathered to channel into continuous improvement of our products and services.