Inside Sofology

What we do

Our sofas

Nothing feels like a Sofology sofa. Seriously, you won't believe how comfy they are! And that's exactly what we get to share with our customers – the joy of sinking into a sofa that's been expertly crafted with care and precision. We use only the finest materials sourced worldwide, including 100% natural leather, and pay attention to every detail, from the seat fillings to the intricate finishing touches. Our exclusive sofa ranges are handmade to exacting standards, so every time someone sits down, they feel the difference.

Crafting an exceptional customer experience

At Sofology, we're passionate about giving our customers an amazing experience every step of the way. And that's where our Sofologists come in! Whether we're helping customers browse in-store, answering questions online, or ensuring a smooth delivery, we all play a vital part in their Sofology journey.

We've made it easier for customers to find their perfect sofa, whether they're shopping online or in-store. Our Sofologists are expertly trained to help them make informed decisions, so they can feel truly at home on a sofa they love.

We're all about making our customers happy, and we use something called a Net Promoter Score (NPS) to measure how we're doing. When customers receive outstanding service from our team, they're more likely to recommend us to their friends and family, which drives our team rewards. NPS is at the heart of our business and a key measure of our success.

Retail Careers

Behind the scenes at the Sofology support office

It takes a lot of work behind the scenes to keep our bustling support office running smoothly day in and day out. It’s a lively place, with a modern design, social breakout area, pool tables, auditorium and more.

Our support office Sofologists work across a mix of areas, from Customer Care and Marketing to Buying and everything in between. We all work together to make the Sofology support office an exceptional place to be.

Fancy taking a seat?

Want to be part of the Sofology story? Discover your perfect role and join our team!