Our direct sales call centre staff handle telesales and outbound customer enquiries, as well as dealing with live chat sales that originate from the website. A vital part of our omni-channel retail experience, this team works to ensure all orders are maximised and recorded accurately. By understanding the customer’s needs, along with demonstrating detailed product knowledge and an eye for detail, our direct sales team provide a first class service every time.
The goals of the Ecommerce team are to deliver our customers an exceptional digital buying experience. We do this by continually learning from our customers and improving their experience. We aim to empower our customers making it easy for them to find the information they need at the time that they need it so they can make the right decision. By caring about the customer, and the little things that matter to them, our digital experiences will be innovative, and truly worthy of recommendation.