1. Our Terms and Conditions and Customer Charter
These are the terms and conditions (“Terms”) on which we supply our goods to you, whether these are upholstered items or occasional items such as mirrors and tables.
You can purchase goods from us in-store, via our Website and via our OMNI Channel Sales Team. These Terms apply to all these different channels.If you have ordered online via our Website or if you have placed an order via our OMNI Channel Sales Team, you will have been directed to this page.
Since most of our orders are for delivery to the UK mainland, the focus of these Terms is those deliveries. However, we do deliver to non-mainland addresses and these Terms set out the different timescales and procedures that apply to these deliveries or alternatively, we will notify you in advance of any special terms that will apply to these orders.
You will see that we label certain goods with our own classification such as “Rehome Me”. We have set out in these Terms what our different classifications mean and if any other terms apply to these goods.
Items on display in-store are the property of Sofology.
Please read these Terms carefully before you submit your order to us or before we accept your order. These Terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
For further details about how we use information provided by you please section 25 of these Terms.
By continuing with your order you are agreeing to be bound by these Terms and any purchases that you make are subject to these Terms. If you do not accept the Terms you will not be able to order any goods from us.
These Terms apply between you and us. Unless expressly stated, no other person may benefit or rely on these Terms. Any rights under the Contracts (Rights of Third Parties) Act 1999 are excluded to the fullest extent permitted by law.
We reserve the right to vary these Terms from time to time. Such variations shall be notified on our Website or in- store or otherwise notified to you using the contact details provided with your order.
If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Terms, and the validity and enforceability of the other provisions of these Terms shall not be affected.
Where possible, if a provision of these Terms (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
Our Website is solely for the promotion of our goods in the UK. We deliver to all parts of the UK including the Highlands and Islands of Scotland, the Isle of Man, the Channel Islands and the Isle of White.
These Terms and resulting contracts shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the courts of England. If you live in Scotland, you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
3. Information about us and contact details
We are Sofology Limited, a company registered in England and Wales. Our company registration number is 01778734 and our registered office is at Ashton Road, Golborne, Warrington, WA3 3UL. Our registered VAT number is 255612214.
You can contact us by telephoning our Customer Service Team at 03444 818181 or by writing to us at email@example.com or our Support Office address which is, Sofology, Golborne Point, Ashton Road, Golborne, Warrington, WA3 3UL.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these Terms, this includes emails.
At Sofology, we exclusively design the majority of our own furniture or in partnership with our skilled manufacturers worldwide. These designs are then manufactured by either a single manufacturer or placed with several, in order to ensure that volumes are met and that quality is maintained. As part of this process, we operate a constant improvement methodology where designs are updated and improved when necessary in order to both improve small details in the aesthetics or to improve performance or avoid issues. This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on display or on our Website, there may be reasonable changes and updates made over time that means it is not identical.
All our products have been designed and manufactured for domestic use. If you intend to use any of our products in a commercial property or for business purposes it is your responsibility to ensure that the products purchased meet the standards expected for the environment in which they will be used.
5. Pricing Errors
We try our best to ensure that the prices on our Website are accurate and up-to-date. If we discover any errors in the pricing of the goods you have ordered we will inform you as soon as possible.
If we have displayed an inaccurate price, we are not obligated to provide the goods at the incorrect price and in these circumstances, if you do not wish to proceed with purchasing the goods at the correct price any payment you have made will be returned to you in full, using the same payment method that you used to place your order.
6. Sofology Warranty
In addition to your consumer rights under legislation, we also offer a warranty in relation to our goods and the details of this is set out in these Terms.
7. Our Contract with You
To place an order with us you must:
- Provide the information we require such as name, payment details, delivery address, email address and phone number;
- Be over the age of 18;
- Be purchasing goods to be delivered in the UK.
We take payment (in full or by way of deposit) at the time you place your order. Taking payment does not mean that we have accepted your order and if we are unable to accept your order, we will refund your payment. We set out below further details in relation to your deposit and payments.
If you order via our Website, you pay by clicking on the checkout button and continuing as instructed. If you order via our OMNI Channel Sales Team or in-store, you will pay once prompted by your Sofologist.
Your chosen payment type will be charged when you submit your order whether you are paying in full or via deposit. This includes deposits prior to the finance application (if any).
Payment options include credit/debit cards (preferably contactless), Mastercard, Visa, American Express and Interest Free 0% APR.
We no longer accept cash or cheques as a payment method.
8. Your Order
The way you order is different if you order in-store or via our OMNI Channel Sales Team. You will be guided by a Sofologist through your selected products and services in detail, giving you all the information required, including maintenance and care information. All details, items and colours will be thoroughly checked and verified by you and your Sofologist. In confirming your order at the end of this process, you agree that the order and its contents are correct.
If you order through our Website, it is your responsibility to check all details items and colours in your basket. In pressing the checkout button, you agree that the order and the specifications and options that you have chosen are correct.
When placing an order, it is your responsibility to check when products will be available for delivery and if the timetable accords to your needs. Please note, that for non- mainland deliveries, delivery timescales may (depending on circumstances) be amended.
If we are unable to accept your order, we will inform you of this as soon as possible and will not charge you for the item that you have ordered. Examples might be because the item is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the item. Any money you have paid will be refunded to you in the same manner in which you paid.
9. Acceptance of your Order
Our acceptance of your order will take place in the following way.
If you order via our Website, in-store or via our OMNI Channel Sales Team, you will receive an email confirming the details of your order (this is not our acceptance of your order). You can confirm your order manually by clicking the link in the email. If we do not hear from you within 7 days, we will assume that you are happy with the details set out in the email confirmation and your order will be automatically accepted by us. We will send you an Email Confirmation (our acceptance).
Once we have accepted your order, a contract will be in place between us.
10. Your rights to make changes to the Contract
We work to tight timescales with our supply chain but we do give you opportunities to change/amend your order and set out the relevant timescales below.
After you have received your Email Confirmation, if you wish to make a change to the goods you have ordered, please contact us and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change is unacceptable to you, you may end the contract as set out below. Your statutory rights are not affected.
For in-store purchases:
Customer Requests to Amend or Cancel - Made To Order
Within 7 days from day of order, free of charge to amend or cancel.
Day 8 - Day of delivery, charges per item of 20% to amend and 30% to cancel.
Within 14 days of delivery, charges per item of 20% to amend and 30% to cancel, however, good must be collected as soon as possible.
If you wish to amend an order and have no items to sit on, we can offer loan furniture at a set fee of £100, the fee must be paid in advance.
Customer Requests to Amend or Cancel - Stock Items (including goods categorised as Rehome Me and Clearance).
Day of order - Day of delivery, free of charge to amend or cancel.
Within 7 days of delivery, free of charge to amend, to cancel it is a charge of 10% per item or £250, whichever is lower, however, goods must be collected immediately.
If you wish to amend an order and have no items to sit on, we can offer loan furniture at a set fee of £100.
Your statutory rights are not affected and these terms are relevant when purchasing via channels that are not subject to the Distance Selling Rules.
We will deliver your furniture to the address you gave us at the time you placed your order.
When you place an order via any channel, you will be asked to confirm the earliest possible date that you can accept delivery of your furniture. We refer to this as your “Do Not Delivery Before/Earliest Acceptance Date”. Once this date is set, it cannot be amended as our Supply Chain is reliant on it. In setting a Do Not Deliver Before/Earliest Acceptance Date, you agree to accept your furniture within 7 days of your goods becoming available for delivery.
Please note that for non-mainland deliveries, it may be that you do not receive your goods within 7 days of them becoming available for delivery. Whilst we will endeavour to deliver your goods within 7 days of them becoming available for delivery, circumstances outside of our control (for example carrier logistics) may require a longer period.
These provisions do not apply to Clearance Furniture and Rehome Me Furniture.
To make sure finding a sofa you love is as easy as possible, all of our sofas now come with standard delivery included in the price. That means no additional delivery charges will be applied at the checkout as long as your order qualifies for standard delivery.
What does standard delivery mean?
The following qualifies as standard delivery:
- Deliveries made between Monday and Friday
- Deliveries made to UK mainland addresses
Will there be any additional charges?
Additional charges apply under the following circumstances:
- If a weekend delivery is selected by you, there is a supplementary price of £40.
- Deliveries made to UK non-mainland addresses including the Highlands and Islands of Scotland, the Channel Islands, the Isle of Man, the Isle of White and the Republic of Ireland. For these deliveries the charge shall be £199.
- Deliveries to Northern Ireland will be charged on the same basis as UK mainland.
- A small number of accessories where the delivery charge will be clearly marked at the point of sale.
- Where a small van is required to access your property, we will charge you £65.00 per order (this charge does not apply to non-mainland deliveries as such cost would be calculated in the carrier fee).
Further details about delivery can be found here.
Are there any other exclusions?
Some clearance items will be available to collect from store. Please see the section in these Terms marked "Clearance Furniture".
Signing for goods
You are responsible for ensuring that you are available to accept delivery. If you are not at the designated address at the time of delivery, there must be an adult available who is capable of receiving delivery on your behalf who has your authority to represent you and to give instructions on your behalf. In no circumstances, will any goods be left without being signed for.
Delivery of multiple items
For mainland deliveries where multiple items have been ordered, we will endeavour to deliver them all together unless a split delivery is requested. A requested split delivery will be subject to further delivery charge of £70 and you agree to accept delivery on this basis.
For non-mainland deliveries, if a split delivery is requested then additional deliveries will be charged at the agreed courier cost charged by us for such deliveries.
What if I can't take delivery when agreed?
Should your goods arrive prior to your Do Not Deliver Before/Earliest Acceptance Date, we will store your furniture up to that date and 7 days beyond, free of charge. After that date, it is your responsibility to source your own storage facilities. However, if we have availability in your local depot, we may be able to offer additional storage time without charge. If we are able to offer additional storage, a maximum of 21 days will be given.
Goods exceeding the maximum storage time will be restocked for resale. Goods restocked for resale in this way will fall under the rules for cancellation. Please see the 'Cancellation' section for further information on cancellation charges.
What if Delivery is Delayed?
Occasionally, delivery of goods to you can be delayed. This can be due to production issues, shortage of raw materials, a quality failure of components or materials or delays in shipping. In all of these cases we will endeavour to provide regular updates on progress.
Sofology operates a unique on time delivery guarantee. This means that if your delivery extends greater than 7 days past agreed delivery date (subject to your Do Not Deliver Before/Earliest Acceptance Date having passed) due to issues encountered in our Supply Chain, you will be entitled to a £50 reduction in your order value as part of our confidence and commitment to delivering your goods ahead of or on time.
Circumstances outside of our control
Sometimes something will happen out of our control that impacts delivery. We are not responsible for any act or event beyond our reasonable control which may inhibit or prevent the delivery of goods. These acts and events may include without limitation third party industrial action including strikes, lock-outs or other industrial action; civil action including civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, natural disasters (including but not limited to fires and/or floods), failure of public or private telecommunications networks or computer failure or breakdown; and inability to use the railways, shipping, aircraft, motor transport or other means of public or private transport including the closure of motorways or other roads leaving no alternative route, vehicle breakdown, unusually severe weather conditions or traffic congestion which could not reasonably have been anticipated leaving no alternative route and impact caused to our supply and/or logistics chain caused by the UK leaving and making arrangements to leave the EU.
If you have already selected your delivery date and a circumstance outside our control occurs we will contact you as soon as possible to arrange an alternative delivery date. We will do what we can but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
If delivery is delayed or forecast to be delayed for a prolonged period, we will contact you and offer you the option of re-selection to an alternative product. Depending upon the circumstances we may offer to loan furniture to you on a temporary basis whilst you are awaiting your goods. In the event that you are in possession of loan furniture, any subsequent refund to you of any purchase price or deposit will be processed once the loan furniture has been collected from you.
Collection from in-store
Certain occasional items are available for collection from in-store. For these items, once we have contacted you to say that items are available for collection you can collect them from us at any time during our working hours of 10am-8pm Monday to Friday, 10am - 6pm Saturday and 11am - 5pm Sunday (excluding public holidays). Unless you have received prior authorisation from us items on display are the property of Sofology.
What if My Furniture or Home is Damaged During Delivery?
Delivery of large and irregularly shaped furniture including sofas can be very difficult in many homes. There are often narrow doors, corridors and obstacles that restrict access and make installation difficult. Our delivery teams are trained to install your furniture successfully into your home without damage to either the furniture or your home. They will normally install it in a trouble free way and often against the odds, without incident. Inevitably, there will be occasions where fragile furniture is slightly or superficially damaged during installation. This is quite common and in order to provide for it, our teams carry certain spares for furniture being delivered.
In the event that your furniture is damaged, the installation team will report the problem to our in house service team who will usually be able to resolve it quickly and easily with a technician call out to your home. In order to reach you, your furniture has usually been through many processes and risks. It has been manufactured, loaded and unloaded several times, shipped and handled many times. It then faces its greatest moment of risk of damage during delivery and installation, so finally getting it into your chosen room means it is now safe and unlikely to be damaged. This is why it is much more successful to do simple repairs in your home, rather than to consider replacement of the furniture at this point.
By accepting installation by signing for your goods, you acknowledge that you understand the risks to both the goods and your home during installation. This means that it is your responsibility to ensure our delivery teams have easy access to your room of choice and that the route is clear and free from any obstruction. Our delivery team will exercise to you reasonable care when installing furniture in your property.
Unsuitable on Delivery
Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always your final responsibility to ensure that your new furniture will fit into your home. If we are unable to deliver your furniture but access is viable, we will normally attempt a second delivery with a different delivery team completely free of charge to you. This is because often there are several ways to approach the installation and every delivery team is different.
In an effort to avoid items not fitting the Sofology team support our customers at the point of sale to assist you in choosing appropriate products based on information provided, followed by your verification and confirmation of the order. Once an order is raised and confirmed by you the customer, the specific goods are allocated/released to our suppliers to enter manufacture. As such, the suitability of the product is your full and complete responsibility once confirmed at the point of order. If you deem that your goods are unsuitable for any reason, your order will become subject to the rules for amending and cancelling. Please see the 'Cancellation' section for further information on cancellation charges. Orders made via our Website or Direct Sales where goods have not been inspected in store are subject to distance selling rules and your rights are set out below.
You will become the owner of the goods you have ordered at the time of delivery.
Occasional tables promotion - 3 week leadtime
Selected lines on occasional tables are available on a 3 week delivery lead time while stocks last. Orders containing multiple products including non-quick stock items will be delivered together and therefore subject to a longer lead time.
Quick Delivery sofas
We offer a number of Quick Delivery products which are available for delivery in 3 weeks. Quick Delivery sofas are not available for NI or ROI delivery.
12. Making Payment
Our prices are given in pounds sterling and include VAT and any other applicable taxes. If you are looking to reclaim VAT please contact us as set out above.
To place an order online or in-store requires a minimum deposit of 10% of the order value, or £100, whichever is greater. Goods will remain the property of Sofology until such time as payment is made in full or where an approved and executed finance agreement is in place and delivery has been made.
If you opt for the deposit payment, you agree that Sofology may automatically take the remaining balance before delivery on the same method of payment that you paid the deposit with. If we are unable to collect payment, we shall not be obliged to make delivery to you and will not do so until payment is collected. We will only book your delivery slot when you have paid in full.
Depending on how you choose to pay, your payment may be subject to validation checks and/or third-party authorisations.
You must have paid for your goods in full prior to delivery.
14. Finance Agreements
All finance is subject to status. Sofology is a broker not a lender and will make an application on your behalf through one or more finance providers at the point of order. The finance provider will complete all necessary credit checks on the applicant and return an approved or failed status. Sofology have no influence over the status returned.
Orders will be placed for manufacture and/or stock goods allocated only after payment is approved. Some agreements will be delayed in decision making while status is checked, this is called referral.
Once approved, your credit agreement forms part of a linked and legally binding contract. This means that by entering into such an agreement, you are obliged to pay the specified amount by the specified due date as detailed on your finance agreement. Transferring orders from credit card payment onto finance before delivery has taken place will only be possible at the discretion of Sofology and is subject to status and approval.
Delivery to an address other than that of the cardholder
Where a finance agreement is in place for full or part payment of the order, identification and electronic signature must be supplied prior to delivery. We are unable to deliver to an address other than that of the card holder and/or the address noted on any finance agreement where the relevant documents have not been supplied in person at the store. For delivery to an address other than that of the cardholder, all outstanding balances must be paid by secure chip and pin. Not all finance providers support the option of delivery to an address other than that on the agreement. This may limit your options in obtaining credit.
Buy Now, Pay Later
Sofology no longer offer BNPL as a payment option.
15. Clearance Furniture
Clearance Furniture consists of (but is not limited to) ex-display, discontinued products, cancelled orders or "like new" furniture.
Clearance Furniture will be free from major defects but it will not be in a new condition and is therefore reduced in price to reflect this.
When buying Clearance Furniture, it is important to note that the furniture seen on display may not always be the furniture received. Clearance Furniture is offered for sale from a pool of stock held at both stores and our distribution centres, and your order may be fulfilled from either of these sources.
Availability of Clearance Furniture is subject to location and it may be that the product you wish to order is exclusive to the store of purchase or to a particular region. We will require your postcode in order to assess availability.
Clearance Furniture is fast moving and is sold subject to availability on a ‘first come first served’ basis.
Ordering and Payment
You can purchase Clearance stock in-store or by telephone via our OMNI Channel Sales Team.
Your order must be paid for at the point of sale.
Methods of payment accepted are:
- Debit/Credit Card
- Finance, subject to status, approval and a minimum order value of £500. Please see full terms and conditions for further information. Sofology are the Broker and not the Lender.
N.B. for Take Me Home Today items, payment is only by debit/credit card.
Delivery of Clearance Furniture
Clearance Furniture benefits from our Standard Delivery Included service. Delivery must be accepted by you within 14 days of purchase.
Please see the separate section of these Terms headed “Delivery” which provides more information about our services, including the steps that you need to take to arrange delivery.
Collection is only permitted on selected items of Clearance Furniture marked as part of our ‘Take Me Home Today’ offering. Further details are explained below.
Clearance Furniture "Take Me Home Today"
Certain items of Clearance Furniture are available for you to purchase in-store and take home immediately. These are marked as ‘Take Me Home Today’ and may be marked this way in-store.
Methods of payment accepted for "Take Me Home Today" items are:
- Debit/Credit Card
Collection is only permitted on selected items of Clearance Furniture marked as part of our 'Take Me Home Today' offering. Separate T&Cs apply to these items so please review the Delivery section of our Terms.
Clearance Accessories & Occasional Furniture
Clearance accessories and occasional furniture consist of (but are not limited to) ex-display, discontinued products or surplus stock.
Clearance accessories and occasional furniture are collect from store only - delivery is not available. Availability is subject to location and product is exclusive to the store of purchase. Clearance accessories and occasional furniture is fast moving and is sold subject to availability on a ‘first come first served’ basis, available exclusively in stores.
Warranty on Clearance Furniture
The Sofology Warranty set out in section 20 below ( including exclusions and limitations) applies to Clearance Furniture.
16. Rehome Me Furniture
“Rehome Me” furniture consists of (but is not limited to) brand new items with minor imperfections, items that have been returned by customers who didn’t think they were quite the right fit for their home. “Rehome Me’’ items may show varying levels of wear and tear and the price is reduced by us to reflect its non-new status.
“Rehome Me” product is fast moving and is sold subject to availability on a ‘first come first served’ basis.
Ordering and Payment
You can purchase "Rehome Me" items in-store.
Your order must be paid for at the point of sale so if you purchase in-store, you will pay when you make your order.
Methods of payment accepted are:
- Debit/Credit Card
Rehome Me Delivery
"Rehome Me" sofas benefit from our standard delivery included and you can find more information regarding delivery on our Website.
Delivery must be accepted within 14 days of purchase. Please see the separate section of our Website headed “Delivery” which provides more information about delivery including the steps that you need to take to arrange delivery.
Collection is only permitted on those "Rehome Me" items which are indicated as "Take Me Home Today" as explained further below.
Take Me Home Today
Collection is only permitted on those Rehome Me items which are marked as “Take Me Home Today”. These items may be marked this way in-store.
Methods of payment accepted for "Take Me Home Today" items are:
- Debit/Credit Card
You must make all arrangements to collect your items.
Separate T&Cs apply to these items so please review the delivery section of our Website.
Warranty on Rehome Me Furniture
Sofashield is not available on Rehome Me Furniture.
We give a 2 year structural guarantee on upholstered items against manufacturing defects or failures of the frame construction and suspension (springs or webbing). This does not apply to the fabric or leather.
Warranty excludes accidental or deliberate damage and/or wear and tear. Warranty covers domestic use only*.
If your furniture is repaired or altered by any third party, this will void your warranty therefore we advise that you contact us to discuss options prior to instructing third parties to repair or amend the goods.
Nothing in this warranty affects your statutory rights.
Please see the section "Service under your Warranty" and "Accidental Damage" for further details about how to look after your furniture. Otherwise the provisions of Clause 20 do not apply in relation to Rehome Me Furniture.
17. Rehome me by Sofology
The Consumer Contracts Regulations 2013 which we refer to as CCR offers you rights to cancel when you buy certain types of products exclusively online or by phone.
The effect of cancellation varies dependent on how you ordered the goods. If you have ordered via our OMNI Channel Sales Team (on the phone), or via our Website and have not seen the goods, for example, you have never visited a Sofology store to see the goods, you have the rights to cancel your order and these are set out below.
If you cancel prior to or reject your order on delivery, you are entitled to a full refund, including standard delivery charges. If you have paid for a non-standard delivery such as courier, small van (not limited to), you would not receive a refund of this, we would retain the difference between standard delivery and any enhanced delivery charges.
You must contact Sofology in writing to make us aware that you wish to return any item(s), the Sofology General Enquiries team will also accept requests over the phone, please note, all of these calls are recorded. Call us on 03444 818181 or write to us at firstname.lastname@example.org or our Support Office address which is, Sofology, Golborne Point, Ashton Road, Golborne, Warrington, WA3 3UL.
Requests must be within 14 calendar days immediately following the day after delivery.
You have a further 14 days from the initial request to allow us to collect, in the meantime, you must not overuse the goods and should treat them like your own.
A deduction may be made from your refund if the goods are used, for any loss of value/excessive handling. You are liable for the amount by which the value of the goods is diminished as a result of you handling the goods beyond what is necessary to establish their nature, characteristics or functioning. For example, the deduction could be to cover the cost of cleaning or repair.
We would not deduct for the removal of packaging but can deduct for damages or wear and tear where the item has been used rather than checked. For example, you can sit on it and test as you would do in-store, but not sleep on it, eat on it, etc. It must not be used and must be protected from damage at all times.
From the day of collection, your refund will be processed within 14 calendar days. Within the 14 days, we will inspect and ensure the goods have been returned in good quality. We can start the refund process, however, where, for example you have bought on finance, the funds may not be received by the customer within the 14 days, however, the refund must be processed by day 14. Over any bank holiday, one additional day for every bank holiday during the 14 day period should be added.
For items covered under the distance selling rules Sofology will charge 10% per item to collect or £250, whichever is lower, regrettably, we can't accept returns to a Store unless the item was originally collected from the Store.
19. If you discover a fault with your product
How to tell us about problems
If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 03444 818181 or write to us by either clicking here or by post at Sofology, Golborne Point, Ashton Road, Golborne, Warrington, WA3 3UL.
As a customer, it’s your legal right to receive either a repair, replacement or refund for products that are faulty depending on how long you have had them for. We'll offer resolutions based on the timelines outlined in the consumer legislation in force at the time of purchase.
For purchases made after October 2015 the Consumer Rights Act 2015 applies. In addition to your statutory rights we also give you rights under our warranty.
Up to 30 days from delivery, as a customer, you are entitled to reject the goods and have a full refund, however, we will work with you to investigate other options if you would prefer, for example, a repair or replacement which may be a faster and more effective solution.
Up to 6 months from delivery, we have one opportunity to correct the issue, this may be resolved by offering either a repair or a replacement. If this fails you are entitled to a refund or sum of money to keep as is. We can work with you to look at alternative solutions, for example, if a further simple repair would resolve the matter for you and you prefer this solution.
Up to 6 years from delivery, after 6 months and up to 6 years the solution will vary depending on whether the fault is reported inside or outside of the Sofology warranty period. After 6 months, there is some responsibility on you as the customer to prove that the goods are faulty. We will investigate this by speaking with you over the phone, we may ask for you to send images and/or videos depending on the issue, we may speak with our Suppliers, we may also send a technician to inspect the goods. Following our assessment, we would either offer a repair or a replacement, depending on which is the most suitable option and how long you’ve had the goods.
If the product is faulty and a repair is the most suitable option we would complete a repair. If the problem reported is not a fault of the sofa, for example, because it has been caused by wear and tear or accidental damage, then we may still be able to help by offering a chargeable repair, depending on the level of damage or wear.
If the replacement or repair has failed or if it is not possible to offer a long and lasting solution, it may be appropriate for Sofology to offer an alternative solution as set out below.
Faults reported within the Sofology Warranty period - A full refund, a sum of money to keep it in its current condition or a full credit note.
Faults reported out of the Sofology Warranty period but within 6 years - A partial refund, a sum of money to keep it in its current condition or a partial credit note. When calculating the refund or credit note value, a deduction would be applied to cover the cost of wear and tear, this is calculated based on the amount of time the sofa has been without fault.
20. Sofology Warranty
This clause sets out the guarantee that is provided in relation to upholstered items. We offer different terms for Rehome me furniture. For more information on these categories, please visit section 16 above for the terms of the guarantee that apply to Rehome me items.
Our Warranty also offers you additional remedies on upholstered items depending on the nature of the fault and the time you purchase the product. The points below summarise the position in relation to the goods. Please note that our warranty does not affect your statutory rights.
Warranty excludes accidental damage and wear and tear. Warranty covers domestic use only.*
20 Year Structural Guarantee
Effective on purchases from the 11th July 2017 Sofology provides you with a 20-year structural guarantee. For purchases made prior to the 11th July 2017, the duration of the guarantee will be 10 years, however the conditions of the guarantee will remain unchanged.
What it Covers
Our 20 Year Structural Guarantee covers your furniture against manufacturing defects or failures of the frame construction and suspension (springs or webbing).
Included in the Guarantee we cover your furniture for manufacturing defects for 2 years on:
- Recliner mechanisms
- Electrical components such as sound docks or refrigerators
What it Doesn't Cover
The Guarantee does not cover your furniture against accidental or deliberate damage or where fabric or leather has failed as a result of exposure to chemicals or biofluids.
Exclusions to the guarantee include:
- Wear & Tear
- Misuse (Accidental or Deliberate)
- Failure to maintain
- Commercial use
- "Rehome me furniture"
We recommend using one of our care kits to keep your furniture in the best possible condition for as long as you own it. This Guarantee is non-transferable if you choose to sell or donate your furniture to someone else.
Non-Authorised Repairs and Changes Made by You
If your furniture is repaired or altered by any third party, this will void your warranty therefore, we advise that you contact us to discuss options prior to instructing third parties to repair or amend the goods.
Provision of warranties is for domestic end users only. Goods purchased for commercial use are covered by a statutory 12 month warranty only. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used. This means that for commercial uses we cannot accept any responsibility or liability for safety standards or compliance where we have not specifically supplied safety certification in writing for use of the product in that environment. Sofashield services are not available to commercial or business users.
Service Under Your Warranty
Our Customer Support team are on hand to help with any issues you may experience with your furniture. As a handmade product, upholstery can require service from time to time, and our team of fully trained technicians are on hand and can rectify most issues in a single visit. It is important to note that we often find that aftercare issues can be avoided by correct care and maintenance. Many of the issues we attend are for the results of a lack of or insufficient daily maintenance, incorrect cleaning or usage outside of the manufacturer’s guidelines such as sitting on arms etc. Please pay special attention to care information provided at the point of sale and the simple dos and don’ts contained within.
Our service teams are also on hand to discuss how to maintain and care for your furniture to keep it in the best condition. They can also often provide supplementary informative materials to help you to avoid damage and incorrect maintenance. Our process around warranty service relies on the accurate identification of an issue or characteristics. This means that we will require detailed information from you and that it is necessary for you to contact us when you are with the furniture and can answer questions related to it. Our process may involve you carrying out limited and simple actions to troubleshoot and rectify any minor issue.
Where in home service is then required, our endeavour is to provide a fast single visit solution. This means that based on the information provided by you we will ensure that we are prepared for the visit and will ensure that we are equipped with any parts needed. Our service level is to make a technician available within 3 working days, subject to parts needs or to make a visit and solution within 10 days in all cases. Where there is a longer lead time for parts, we will make you aware of this and make a visit immediately available when the parts arrive. This will be limited to a maximum order time of 12 weeks, when another alternative solution will be provided.
We operate a large team of highly skilled upholstery technicians. They are skilled in upholstery, fabric repair and leather colouration and repair. If you have damaged your furniture and require service, we can offer it at low rates and will do so to all of our customer base. Unfortunately we do not offer service on furniture supplied elsewhere. Please contact our Customer Support team to review your needs and to book a visit. We will aim to resolve all issues in a single call out and will charge only a standard call out fee (covering one hours work), excess time charge and for any parts required to complete the repair.
For queries about Sofashield, please contact Castelan on 0370 320 0333.
22. Battery Packs
Battery packs are available for purchase with Sofology products from the Clarence and Radley ranges. Battery packs will be available for purchase in store or online from 16th July 2019. Battery packs can only be purchased with furniture from specific ranges and must be added to a furniture order at the point of sale. They are not available separately and not suitable for other ranges.
Warranty on battery packs
Sofology are offering a 2 year warranty on the battery packs. Battery Packs are also covered under your Sofashield technical cover. If you have any concerns regarding your Battery Pack product, please contact Sofology Customer Services on 03444 81 81 81.
Warranty battery pack exclusions
Warranty excludes mis-use or neglect:
- Packs should be unplugged when fully charged.
- Packs should be charged regularly when empty.
- Battery packs are not available to purchase separately.
- Battery packs are not compatible with other ranges.
Sofaglide will be available for purchase in store or online from 15 August 2019. Sofaglide is only available for purchase with certain Sofology products. It is not suitable for all ranges. Please speak to a Sofologist for more details. Sofaglide products cannot be purchased separately and must be added to a furniture order at the point of sale.
Warranty on Sofaglide
Sofology are offering a 20 year guarantee on all Sofaglide products. If you have any concerns regarding your Sofaglide product, please contact Sofology Customer Services on 03444 81 81 81 or click here.
Warranty exclusions on Sofaglide
Warranty excludes mis-use or neglect.
Where your order is cancelled, the cost of your Sofaglide product will be refunded in full.
If you reselect your order outside of 48 hours, the original balance paid for Sofaglide will be added to your new product. If more expensive Sofaglides are required, the additional balance will need to be paid by the customer before delivery.
If the reselection is down to Sofology error, there will be no additional cost for further Sofaglide products.
This Guarantee is non-transferable if you choose to sell or donate your furniture to someone else.
24. Further Advice
You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
25. Personal Data
You acknowledge and agree that we will have no liability for any incorrect information provided by you, for example incorrect measurements.
We shall not be liable for any loss, damage, injury or disappointment whatsoever which may be suffered by you (including without limitation, direct, indirect, special or consequential losses) as a result of, or in connection with your offer or our contract except for any liability which cannot be excluded by law. Nothing shall exclude our liability for death or personal injury resulting from our negligence or for fraud.
Nothing in these Terms limits the liability of Sofology for liability for personal injury or death caused by our negligence, fraud or any other matter that cannot be limited or excluded by law.
If, during the delivery of goods to you our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the delivery of goods to you.
As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.
You must follow any advice we give you in relation to the care and safety of the goods (including any instructions or manuals provided with the goods). We cannot accept liability for damage to products that we have supplied which is caused by your failure to follow this advice.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
Except as expressly provided in these Terms we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law.
27. Other Important Terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
You need our consent in writing to transfer your rights to someone else.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
28. Sofology Complaints Procedure Online
When to contact a store with an issue
Stores can help you with questions and queries prior to delivery of your goods. This means that payment queries, questions about delivery or about the product itself are always best handled by store.
What to do if you are unhappy
Your satisfaction is important to us, so if you are unhappy with your furniture or the service you have received, we would like to hear about it. For details on how to get in touch please click on “contact us” and select the relevant enquiry type.
Make a complaint
If after speaking to us you remain unhappy, please email our Priority Support team at [email protected]
Alternatively you can write to us at:
Sofology Priority Support Team
Our Priority Support Team will always work hard to ensure a fair resolution is agreed. However, if you are not happy with this resolution you have the right to refer your complaint to the Furniture Ombudsman (TFO) of whom Sofology are full members.
Their contact details are:
The Furniture Ombudsman
Second floor, 3-4 Viewpoint Office Village,
Tel: 0845 653 2064
Email: [email protected]
Complaints relating to finance
If you have a finance related complaint, please contact us as above. We will send you an acknowledgement email/letter within five days of receiving your complaint.
Our Priority Support Team will send you regular updates in regards to the process of your complaint. A final response will be issued to you in writing within eight weeks of receiving your complaint.
Occasionally, we may require further information from you to aid in our response. This means a final response may take longer than eight weeks. If we think we will exceed the eight week resolution period we will inform you within good time.
Our Priority Support Team will always work hard to ensure a fair resolution is agreed. However, if you are not happy with this resolution you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
Their contact details are:
Financial Ombudsman Service
Tel: 0800 023 4567
"We're making it our business to make a difference"
It's true that our mission at Sofology is to help people feel at home on a sofa they love - but this is just a small part of a bigger picture. Climate change is a very real concern for everyone who lives on this planet and, as a responsible retailer, we’re dedicated to taking every possible step towards becoming carbon neutral. We pledge to regenerate resources, all whilst continuing to help customers feel at home.
- We will mitigate 100% of our carbon output each year with the Woodland Trust’s Woodland Carbon scheme which will be a large part of our activity to make us carbon neutral.
- We are taking active steps to manage our carbon outputs down by investing in Carbon Trust Software to enable us to accurately measure our impacts and improvements.
- PlanTree is our reforestation initiative in partnership with the Woodland Trust where we plant a tree for every sofa order we receive.
- We have partnered with specialist third parties to systematically obtain information about our supply chain, to ensure timber and leather sourcing meets our ethical standards.
- We recycle as much of our packaging as possible and are on track to use 100% recyclable packaging from 2021.
- We've conducted a sustainable energy review and all of our Sofology stores now use 100% renewable electricity.
- We operate a sofa recycling scheme which decreases the amount of landfill due to unwanted sofas. This Sofacycle scheme is available nationwide and constantly under development, (excluding deliveries made by courier.) For the period of our Green Friday campaign 23rd November - 3rd December 2020, we will commit to planting an additional 100 trees per SofaRescue order via our PlanTree initiative with the Woodland Trust.
- We are ISO1400:2015 accredited.
- We are ISO45001 accredited.
Our Environmental Policy
The Sofology Environmental Management System (EMS) is an integral part of our operating policies and Integrated Management System (IMS). There is a commitment and recognition from all colleagues within Sofology and the Senior leadership team (SLT) to ensure the effectiveness of all policies and procedures.
At Sofology we strive to leave every customer feeling at home on a sofa they love by delivering an exceptional experience and an exceptional product that is ethically sourced and manufactured whilst ensuring sustainable development at all stages of the design, manufacture and distribution process.
Sofology will assess and address the immediate and long term impact of our activities and will act to continually reduce that impact.
We will take into account ethical and social issues & sustainability when making all strategic and operational decisions.
We shall reduce the impacts of our activities by:
• The reduction of consumption.
• The reduction of waste produced and when it cannot be avoided then we will recycle.
• The use of alternative materials and processes.
• The use of technology (existing and yet to come).
• Identifying opportunities for improvement within Sofology.
• By encouraging and pursuing behavioural change, from both within Sofology and from without.
To measure the effectiveness of the Environmental policy and Environmental Management System, proactive and reactive measuring is available such as:
• Consumption reviews including SECR (Streamlined Energy and Carbon Reporting).
• Waste & recycling reviews.
• Carbon footprint measuring.
• Incident data review.
• ESG (Environmental Social Governance) committee and management review meetings that shall include the setting of targets and reviewing results.
• Internal and external auditing of Sofology and our partners carried out by the Group Internal Audit & Risk team, third party consultants and ISO auditors/ representatives.
Corrective actions will be fed back and reviewed for effective completion with a clear goal of helping to achieve a sustainable environment.
We will comply with all of the legal and regulatory requirements of the United Kingdom.
This policy and the Environmental Management System will be regularly reviewed and kept up to date, particularly to reflect any change in the nature or size of the business.
The allocation of duties for environmental measures and the particular arrangements which we have made to implement this policy are set out below:
Part 1: Policy statement
Part 2: Sofology organisation and responsibilities for the environment
Part 3: The general arrangements and procedures
This Policy was issued on 23rd November 2020 and will be reviewed annually for accuracy, completeness and relevance.
This policy applies to all products purchased by Sofology containing any amount of natural leather, whether for sale to our customers, or for use in our business.
This policy forms part of Sofology’s Environmental, Social and Governance Programme, whereby we report our performance annually. This programme is subject to annual third-party audits.
Leather supply chains
Natural leather is a beautiful, hard-wearing and desirable material used widely in Sofology products. All our leather is natural (not synthetic) and is a by-product of the meat industry. Creating safe, durable leather requires many processes often involving several different value-adding businesses from around the world. Sofology recognises that good practice throughout the leather production process is essential to avoid environmental and social damage and we will endeavour to reduce or mitigate any pollution of water through the processes involved in tanning and colouring of the hides.
We commit to sourcing all our leather from supply chains which meet our Leather Minimum Performance Requirements (see below) and to continuously improve and report our sourcing performance – year on year – via our Environmental Social Governance (ESG) Programme.
Minimum Performance Requirements
- All leather used in Sofology products must come from animal skins which are a by-product of the meat industry.
- Animal skins used in leather production for Sofology products must not be obtained from aborted or live animals or from endangered species (including any species listed on the three CITES Appendices).
- The supplier must declare the species of animal and country of slaughter for all products containing leather - prior to shipment to Sofology.
- Sofology will require evidence - from its suppliers - to demonstrate that their leather supply chains do not contribute to deforestation.
- All leather-containing Products will be subject to Sofology’s Risk Management Procedure (see below).
Sofology – Risk Management Procedure
All suppliers of products containing leather are subject to our Risk Management Procedure:
- We seek to develop and maintain mutually beneficial and longstanding relationships with all our Suppliers, supporting trusted and efficient communication between parties in the assessment of risk.
- We regularly visit our suppliers. During those visits, we will clearly communicate the requirements of this policy, and make it clear that it applies to every link in each leather supply chain.
- It is the supplier’s responsibility to ensure the requirements of this policy are effectively communicated to their suppliers, and to obtain information requested by us as part of our risk management procedures.
- Sofology conducts an annual (at a minimum but it may be more frequent) risk assessment process to establish and review risk indicators for leather products and the associated supply chains (e.g. species, country of slaughter, purchase volume, supplier). From this Sofology will calculate product/supply chain risk ratings (High, Medium, Low) based on the assessed levels of risk and the extent to which those risks are mitigated by requested documentary evidence (that demonstrates compliance with Sofology's leather policy).
- Sofology has a robust risk monitoring system for all leather products. For supply chains that are rated as high risk, we may assess policy compliance for each shipment. We will only continue to buy leather products from high risk supply chains for a specified period which will be set by Sofology and agreed by all parties. At the end of that period if the supplier’s supply chains and products are still rated as high risk, we will cease trade with that supplier. For low risk supply chains, we will undertake due diligence annually. Risk monitoring includes:
- Working with Suppliers to create Supply Chain Diagrams (mapping their sources of supply as far back as possible – in some cases to farm level).
- collecting documentary evidence of policy compliance from the businesses shown in the supply chain diagram.
- requiring species and country of slaughter disclosure for each Product.
- We have a clear Risk Mitigation plan for leather Products:
- We will insist that our Suppliers source from tanneries which meet Leather Working Group standards.
- We will not accept shipments from Suppliers where information required to assess the level of risk is not provided within the agreed timetable.
This Policy was issued on 23rd November 2020 and will be reviewed at least annually for accuracy, completeness and relevance.
This Policy applies to all timber based Products purchased by Sofology containing any amount of timber, whether for sale to our customers, or for use in our business.
This Policy forms part of Sofology’s Environmental, Social and Governance Programme, whereby we report our performance annually. This programme is subject to annual third-party audits.
Timber supply chains
Forests are essential to tackle climate change, provide crucial habitat for biodiversity and enhance water security. These are key ingredients for a sustainable world. We are keenly aware of the value that forests add to all our lives, the critical role they will play in our future and that of generations to come. Sofology recognises that as users of timber and timber products, it is our responsibility to ensure that we help maintain the world’s forest cover.
We commit to sourcing all our timber from supply chains which meet our Timber Minimum Performance Requirements (see below) and to continuously improve and report our sourcing performance – year on year – via our Environmental Social Governance (ESG) Programme.
Minimum Performance Requirements
- All timber used in Sofology Products must come from sources that do not contribute to deforestation.
- Timber used in timber manufactured components or Products for Sofology Products must come from sources that are proven (via appropriate due diligence) legal sources.
- Timber used in timber manufactured components or Products for Sofology Products must not come from:
- any species listed on the three CITES Appendices.
- forests managed or harvested in violation of traditional or human rights.
- forests with high conservation values where harvesting negatively impacts on those values.
- natural tropical rainforests or dry zone forests unless they are FSC or PEFC certified.
- The supplier must declare the species, and country of harvest for all products containing timber - prior to shipment to Sofology.
All timber-containing products will be subject to Sofology’s Risk Management Procedure (see below).
Sofology – Risk Management Procedure
All Suppliers of products containing timber are subject to our Risk Management Procedure:
- We seek to develop and maintain mutually beneficial and longstanding relationships with all our suppliers, supporting trusted and efficient communication between parties in the assessment of risk.
- We regularly visit our suppliers. During those visits, we will clearly communicate the requirements of this policy, and make it clear that it applies to every link in each timber supply chain.
- It is the supplier’s responsibility to ensure the requirements of this policy are effectively communicated to their suppliers, and to obtain information requested by us as part of our risk management procedures.
- Sofology conducts an annual (at a minimum but it may be more frequent) risk assessment process to establish and review risk indicators for timber Products and the associated supply chains (e.g. species, country of harvest, purchase volume, Supplier). From this Sofology will calculate product/supply chain risk Ratings (specified, negligible ) based on the assessed levels of risk and the extent to which those risks are mitigated by requested documentary evidence (that demonstrates compliance with Sofology’s Timber Policy).
- Sofology has a robust risk monitoring system for all timber Products. For supply chains that are rated as specified risk, we may assess policy compliance for each shipment. We will only continue to buy timber products from specified risk supply chains for a specified period which will be set by Sofology and agreed by all parties. At the end of that period if the supplier’s supply chains and products are still rated as specified risk, we will cease trade with that Supplier. For negligible risk supply chains, we will undertake due diligence annually. Risk monitoring includes:
- working with Suppliers to create Supply Chain Diagrams which will include the identification of all the links in the supply chain from the forest of harvest to Sofology.
- collecting mitigating documentary evidence of policy compliance (proportionate to the Risk of non-compliance) from the businesses shown in the Supply Chain Diagram.
- We have a clear Risk Mitigation plan for timber Products:
- We will insist that our Suppliers source from FSC or PEFC certified forests and ensure timber components are delivered to Sofology via FSC or PEFC certified Chains of Custody.
- We will not accept shipments from Suppliers where information required to assess the Risk Rating is not provided with the agreed timetable.
Pennies Digital Charity
All donations made are processed by Pennies Digital Charity Box. The Pennies Foundation. Registered charity in England and Wales (charity no. 1122489) and the Republic of Ireland (charity no. 20106331)
Pennies Digital Charity Box works with Sofology’s six chosen charities which have been nominated by Sofology colleagues for each Sofology retail region, being Support Office, North Central, North (Scotland), North (North East), South Central and South. Details of these chosen charities can be found here. Pennies Digital Charity Box receive 10% of every donation made for its charitable purposes. The remaining 90% will be donated to the charity in respect of the location where the donation was made. For further information about Pennies and the donation model please visit https://pennies.org.uk/terms-and-conditions/
Participation and Exclusions
- Donations are non refundable at any time.
- Donations cannot be added to any finance agreement and must be paid by debit/credit card or cash.
- Donations can only be made at the point of sale, if "opted in by the customer"
- Each Region has its own dedicated charity. Location where the order is placed will dictate which charity receives the donation. Please speak to your Sofologist for further details. Alternatively, details of our charities can be found here.
All intellectual property rights, including copyright, existing in and in relation to any competition and any content, characters or trading names used or associated with any competition belonging to Sofology Limited.
As part of their PlanTree initiative, Sofology Limited have partnered with the Woodland Trust (registered charity number England and Wales: No: 294344, Scotland No. SC038885) to fund the planting of trees in the UK. Sofology will donate £1.25 in respect of each completed and fulfilled order for Sofology furniture and accessories* that is made between 16th March 2020 and 9th March 2023 (inclusive)
*Sofology care kits are excluded from this promotion
Blue Cross Partnership
For the period 7th June 2021 - 6th June 2022, where an order is made on product(s) from the Sofology City Living Nordic Pet Friendly fabric range, £5 per order will be donated to Blue Cross. Blue Cross is a registered charity in England and Wales (224392) and in Scotland (SC040154).
30. Usage Rights for your Photo
You have been directed to this page since you have used a tag that mentions "Sofology" or because you have uploaded a photo using the Olapic photo uploader on our Website.
By submitting your photo via the Olapic photo uploader or mentioning Sofology in your social media account you agree that:
- You are an individual aged 18 or older;
- You own all rights in and to your photo and it has not been copied;
- You have permission from any person appearing in the photos to share the photo with us for our use;
- You waive and will not assert any moral rights that may exist in the photo;
- The photo does not infringe any third party rights and does not violate any law;
- There is no obligation for Sofology to use your photo;
- You will not be paid for the use of your photo by Sofology;
- That you accept and have read the following terms and conditions.
If you don’t agree to the above terms then please do not submit your content or respond to our request to use #yessofology
What happens if I submit my photo or respond with #yessofology
You grant Sofology and its third-party service providers who provide content management services (including Olapic) (together we refer to these as "Licensed Parties") an unlimited, non-exclusive, assignable, sublicensable, perpetual royalty free licence, worldwide license to copy reproduce, publish, sub-licence display, perform, distribute, archive, edit, adapt, modify, and otherwise use the photos you submit, post or have already posted mentioning “Sofology” in connection with any promotional or other activities that they undertake including but not limited to use on its Website and social channels.
This means that by submitting your photo or responding with yes, that Sofology gets an unlimited right to use the photos you have submitted, tagged or mentioned Sofology as digital or non-digital content. The use includes for example the use of the photos on our Website, in stores, event activations, on emails and internal communications or on the use of billboards, posters and for postings on Sofology social media accounts. We may exercise our rights anywhere in the world and our licence is perpetual, meaning that it lasts for an indefinite period of time.
Our licence is non-exclusive, meaning that you can still use your photo for your own purposes and let others use them for their purposes too. In return, you release and discharge Sofology from all and any obligation to pay you in connection with our use of your photos as described above and any of the intellectual property rights contained therein for the purposes described in this notice.
Your photos will be viewed by others and you have the opportunity to inspire others with your own self-expression and creativity.
Privacy and the use of your photographs
Why do we use your Personal Data
We want to share and inspire others by showing how Sofology products look within real homes, and will use your personal data to share user generated content by uploading the photo that you submit.
What types of personal data do we process?
In reaching out to you about your photos, we will process your personal information which will include your name, social media username, [handle or byline], image, caption, physical address if available, email address (if available), IP address and geolocation (if available), together with other identifying information which your photo may reveal. If you don't submit your personal data we won't be able to use your photo.
Can I change my mind?
Limitation of Liability for the Use of Your Photographs
You agree to release, discharge and agree to hold Sofology and any person acting on Sofology’s behalf, harmless from all claims, demands, liabilities whatever in connection with the use of your photo
To the maximum extent permitted by law, we exclude all liability in relation to the use of your photos as described above.